Pipefy and CloudTalk Integration

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Automatically log CloudTalk calls as new Pipefy cards or update existing ones. Latenode's visual editor makes it easy to customize workflows, scale affordably, and track every call's progress, boosting team efficiency and reporting accuracy.

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Pipefy

CloudTalk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Pipefy and CloudTalk

Create a New Scenario to Connect Pipefy and CloudTalk

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Pipefy, triggered by another scenario, or executed manually (for testing purposes). In most cases, Pipefy or CloudTalk will be your first step. To do this, click "Choose an app," find Pipefy or CloudTalk, and select the appropriate trigger to start the scenario.

Add the Pipefy Node

Select the Pipefy node from the app selection panel on the right.

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Pipefy

Configure the Pipefy

Click on the Pipefy node to configure it. You can modify the Pipefy URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Pipefy

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Run node once

Add the CloudTalk Node

Next, click the plus (+) icon on the Pipefy node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.

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CloudTalk

Authenticate CloudTalk

Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.

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Configure the Pipefy and CloudTalk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the Pipefy and CloudTalk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Pipefy, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the Pipefy and CloudTalk integration works as expected. Depending on your setup, data should flow between Pipefy and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Pipefy and CloudTalk

Pipefy + CloudTalk + Slack: When a new card is created in Pipefy, a Slack channel is created. The channel name is based on the Pipefy card's name, and is used to discuss any CloudTalk calls related to the Pipefy card.

CloudTalk + Google Sheets + Pipefy: When a new call is logged in CloudTalk, the call details are added to a Google Sheet. A Pipefy card is then created to track follow-up tasks related to the call.

Pipefy and CloudTalk integration alternatives

About Pipefy

Orchestrate Pipefy process management inside Latenode for end-to-end automation. Trigger flows on card changes, create new cards from external data, and sync Pipefy data with other apps. Bypass manual updates and build complex workflows using visual tools, code, or AI β€” without step limits or vendor lock-in.

About CloudTalk

Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.

See how Latenode works

FAQ Pipefy and CloudTalk

How can I connect my Pipefy account to CloudTalk using Latenode?

To connect your Pipefy account to CloudTalk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Pipefy and click on "Connect".
  • Authenticate your Pipefy and CloudTalk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically update CloudTalk when a Pipefy stage changes?

Yes, you can! Latenode allows real-time updates. When a Pipefy card changes stage, CloudTalk can update automatically, ensuring agents have the latest customer information.

What types of tasks can I perform by integrating Pipefy with CloudTalk?

Integrating Pipefy with CloudTalk allows you to perform various tasks, including:

  • Create CloudTalk contacts from new Pipefy leads automatically.
  • Log CloudTalk call details within relevant Pipefy cards.
  • Trigger CloudTalk SMS messages based on Pipefy stage changes.
  • Update Pipefy card fields based on CloudTalk call outcomes.
  • Send internal notifications about critical calls or updates.

How does Latenode handle complex Pipefy data transformations?

Latenode lets you transform Pipefy data using JavaScript, AI, and built-in functions to perfectly match CloudTalk's expected format.

Are there any limitations to the Pipefy and CloudTalk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data structures in Pipefy might require custom JavaScript for mapping.
  • Real-time updates are subject to API rate limits imposed by Pipefy and CloudTalk.
  • Some advanced CloudTalk features might not have direct equivalents in Pipefy.

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