How to connect ReachInbox and Zoho Desk
Create a New Scenario to Connect ReachInbox and Zoho Desk
In the workspace, click the βCreate New Scenarioβ button.

Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a ReachInbox, triggered by another scenario, or executed manually (for testing purposes). In most cases, ReachInbox or Zoho Desk will be your first step. To do this, click "Choose an app," find ReachInbox or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the ReachInbox Node
Select the ReachInbox node from the app selection panel on the right.

ReachInbox
Configure the ReachInbox
Click on the ReachInbox node to configure it. You can modify the ReachInbox URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the ReachInbox node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the ReachInbox and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the ReachInbox and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donβt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring ReachInbox, Zoho Desk, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the ReachInbox and Zoho Desk integration works as expected. Depending on your setup, data should flow between ReachInbox and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect ReachInbox and Zoho Desk
ReachInbox + Zoho Desk + Slack: When a new lead is added in ReachInbox, a ticket is created in Zoho Desk. A Slack message is sent to a designated channel to notify the support team about the new ticket.
Zoho Desk + ReachInbox + Google Sheets: When a new ticket is created in Zoho Desk, the automation finds the contact associated with the ticket. If the contact is associated with a ReachInbox campaign, the campaign details and ticket information are logged in Google Sheets.
ReachInbox and Zoho Desk integration alternatives
About ReachInbox
ReachInbox + Latenode: Automate cold outreach & personalize follow-ups at scale. Trigger campaigns from new leads, scraped data, or CRM updates. Latenode manages complex logic (filtering, scheduling, AI content creation) while ReachInbox handles email sending. Optimize deliverability and engagement in automated workflows.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ ReachInbox and Zoho Desk
How can I connect my ReachInbox account to Zoho Desk using Latenode?
To connect your ReachInbox account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select ReachInbox and click on "Connect".
- Authenticate your ReachInbox and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zoho Desk tickets from new ReachInbox leads?
Yes, you can! Latenode allows you to automatically create Zoho Desk tickets from new ReachInbox leads. This ensures seamless lead management and faster response times, streamlining your support workflow.
What types of tasks can I perform by integrating ReachInbox with Zoho Desk?
Integrating ReachInbox with Zoho Desk allows you to perform various tasks, including:
- Create new Zoho Desk tickets from ReachInbox messages.
- Update ticket properties in Zoho Desk based on ReachInbox data.
- Send ReachInbox messages when a Zoho Desk ticket is created.
- Add ReachInbox contacts to Zoho Desk as new contacts.
- Search for existing Zoho Desk tickets associated with a ReachInbox contact.
How do I trigger workflows based on specific ReachInbox events?
You can use ReachInbox triggers in Latenode to start workflows based on new messages, leads, or other events. Configure triggers easily within the visual editor.
Are there any limitations to the ReachInbox and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require custom JavaScript code.
- Rate limits of ReachInbox and Zoho Desk APIs apply.
- Real-time synchronization depends on the polling interval set in Latenode.