RingCentral and Simplesat Integration

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Automatically trigger Simplesat surveys after RingCentral calls to gauge customer satisfaction, using Latenode's visual editor to customize feedback loops and scale data collection affordably while gaining a deeper understanding of customer experience.

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RingCentral

Simplesat

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect RingCentral and Simplesat

Create a New Scenario to Connect RingCentral and Simplesat

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a RingCentral, triggered by another scenario, or executed manually (for testing purposes). In most cases, RingCentral or Simplesat will be your first step. To do this, click "Choose an app," find RingCentral or Simplesat, and select the appropriate trigger to start the scenario.

Add the RingCentral Node

Select the RingCentral node from the app selection panel on the right.

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RingCentral

Configure the RingCentral

Click on the RingCentral node to configure it. You can modify the RingCentral URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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RingCentral

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Map

Connect RingCentral

Sign In

Run node once

Add the Simplesat Node

Next, click the plus (+) icon on the RingCentral node, select Simplesat from the list of available apps, and choose the action you need from the list of nodes within Simplesat.

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RingCentral

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Simplesat

Authenticate Simplesat

Now, click the Simplesat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Simplesat settings. Authentication allows you to use Simplesat through Latenode.

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RingCentral

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Simplesat

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Connect Simplesat

Sign In

Run node once

Configure the RingCentral and Simplesat Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Simplesat

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Simplesat Oauth 2.0

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Select an action *

Select

Map

The action ID

Run node once

Set Up the RingCentral and Simplesat Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook

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Webhook response

Save and Activate the Scenario

After configuring RingCentral, Simplesat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the RingCentral and Simplesat integration works as expected. Depending on your setup, data should flow between RingCentral and Simplesat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect RingCentral and Simplesat

Simplesat + Slack: When a new answer is submitted in Simplesat, the details are sent to a designated Slack channel for immediate review and action by the team.

Simplesat + RingCentral + Google Sheets: Records Simplesat survey data and RingCentral call details in a Google Sheet for performance tracking. A new Simplesat answer triggers the workflow, and the data is then added to the sheet.

RingCentral and Simplesat integration alternatives

About RingCentral

Integrate RingCentral with Latenode to automate call logging, SMS alerts, and contact management. Trigger workflows based on call events, automatically updating records in other apps like CRMs or support tools. Use Latenode's visual editor and scripting nodes for customized call handling and data synchronization.

About Simplesat

Embed Simplesat in Latenode to automate feedback loops. Trigger surveys after key events in your workflows (e.g., support ticket close). Analyze responses, update systems, and alert teams based on satisfaction scores. Using Latenode, you ensure timely actions and reporting without manual checks.

RingCentral + Simplesat integration

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FAQ RingCentral and Simplesat

How can I connect my RingCentral account to Simplesat using Latenode?

To connect your RingCentral account to Simplesat on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select RingCentral and click on "Connect".
  • Authenticate your RingCentral and Simplesat accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger Simplesat surveys after RingCentral calls?

Yes, you can! Latenode’s visual editor makes this easy. Automatically send surveys upon call completion to gather immediate feedback and improve service quality.

What types of tasks can I perform by integrating RingCentral with Simplesat?

Integrating RingCentral with Simplesat allows you to perform various tasks, including:

  • Automatically triggering customer satisfaction surveys after a RingCentral call.
  • Updating contact information in Simplesat based on RingCentral call data.
  • Sending internal notifications upon negative feedback received via Simplesat.
  • Creating reports combining call metrics from RingCentral and survey results.
  • Analyzing customer sentiment from Simplesat feedback alongside call recordings.

How can I customize data passed between RingCentral and Simplesat?

Latenode allows flexible data mapping and transformations using JavaScript, ensuring seamless integration and custom field handling.

Are there any limitations to the RingCentral and Simplesat integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data transformations may require JavaScript knowledge.
  • Real-time data synchronization depends on the APIs of both apps.
  • The number of operations is limited by your Latenode plan.

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