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Automatically trigger Simplesat surveys after RingCentral calls to gauge customer satisfaction, using Latenode's visual editor to customize feedback loops and scale data collection affordably while gaining a deeper understanding of customer experience.
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RingCentral
Simplesat
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Create a New Scenario to Connect RingCentral and Simplesat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a RingCentral, triggered by another scenario, or executed manually (for testing purposes). In most cases, RingCentral or Simplesat will be your first step. To do this, click "Choose an app," find RingCentral or Simplesat, and select the appropriate trigger to start the scenario.
Add the RingCentral Node
Select the RingCentral node from the app selection panel on the right.
RingCentral
Configure the RingCentral
Click on the RingCentral node to configure it. You can modify the RingCentral URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Simplesat Node
Next, click the plus (+) icon on the RingCentral node, select Simplesat from the list of available apps, and choose the action you need from the list of nodes within Simplesat.
RingCentral
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Simplesat
Authenticate Simplesat
Now, click the Simplesat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Simplesat settings. Authentication allows you to use Simplesat through Latenode.
Configure the RingCentral and Simplesat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the RingCentral and Simplesat Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Simplesat
Trigger on Webhook
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RingCentral
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring RingCentral, Simplesat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the RingCentral and Simplesat integration works as expected. Depending on your setup, data should flow between RingCentral and Simplesat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Simplesat + Slack: When a new answer is submitted in Simplesat, the details are sent to a designated Slack channel for immediate review and action by the team.
Simplesat + RingCentral + Google Sheets: Records Simplesat survey data and RingCentral call details in a Google Sheet for performance tracking. A new Simplesat answer triggers the workflow, and the data is then added to the sheet.
About RingCentral
Integrate RingCentral with Latenode to automate call logging, SMS alerts, and contact management. Trigger workflows based on call events, automatically updating records in other apps like CRMs or support tools. Use Latenode's visual editor and scripting nodes for customized call handling and data synchronization.
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About Simplesat
Embed Simplesat in Latenode to automate feedback loops. Trigger surveys after key events in your workflows (e.g., support ticket close). Analyze responses, update systems, and alert teams based on satisfaction scores. Using Latenode, you ensure timely actions and reporting without manual checks.
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How can I connect my RingCentral account to Simplesat using Latenode?
To connect your RingCentral account to Simplesat on Latenode, follow these steps:
Can I trigger Simplesat surveys after RingCentral calls?
Yes, you can! Latenode’s visual editor makes this easy. Automatically send surveys upon call completion to gather immediate feedback and improve service quality.
What types of tasks can I perform by integrating RingCentral with Simplesat?
Integrating RingCentral with Simplesat allows you to perform various tasks, including:
How can I customize data passed between RingCentral and Simplesat?
Latenode allows flexible data mapping and transformations using JavaScript, ensuring seamless integration and custom field handling.
Are there any limitations to the RingCentral and Simplesat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: