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Connect Shippo with CloudTalk to instantly update agents on shipping status, triggering automated calls when packages are delayed. Scale affordably with Latenode's execution-based pricing and customize alerts using JavaScript for total control over communications.
Connect Shippo and CloudTalk in minutes with Latenode.
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In the workspace, click the “Create New Scenario” button.

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Shippo, triggered by another scenario, or executed manually (for testing purposes). In most cases, Shippo or CloudTalk will be your first step. To do this, click "Choose an app," find Shippo or CloudTalk, and select the appropriate trigger to start the scenario.

Select the Shippo node from the app selection panel on the right.

Shippo
Next, click the plus (+) icon on the Shippo node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.

Shippo
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CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Use various Latenode nodes to transform data and enhance your integration:

JavaScript
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AI Anthropic Claude 3
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CloudTalk
Trigger on Webhook
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Shippo
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Iterator
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Webhook response
After configuring Shippo, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Run the scenario by clicking “Run once” and triggering an event to check if the Shippo and CloudTalk integration works as expected. Depending on your setup, data should flow between Shippo and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + Shopify + Shippo: When a new call is received in CloudTalk, the flow checks if it is related to a Shopify order. If the call is about a delivery issue, the flow finds the related order in Shopify and creates a Shippo order to improve shipping strategy.
CloudTalk + Shippo + Zendesk: When a new call is received in CloudTalk, a Zendesk ticket is automatically created to track shipping inquiries. The ticket can include details fetched from Shippo regarding the customer's order, if applicable.
About Shippo
Connect Shippo to Latenode and automate shipping tasks. Create workflows that trigger label generation or shipment tracking updates based on order events. Combine Shippo with other apps to streamline fulfillment, inventory, and customer notifications, all visually and without code, scaling affordably.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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How can I connect my Shippo account to CloudTalk using Latenode?
To connect your Shippo account to CloudTalk on Latenode, follow these steps:
Can I automatically update customer details in CloudTalk from Shippo?
Yes, you can! Latenode allows seamless data synchronization. When a shipment is created in Shippo, customer details can be updated in CloudTalk, enabling personalized support.
What types of tasks can I perform by integrating Shippo with CloudTalk?
Integrating Shippo with CloudTalk allows you to perform various tasks, including:
How can I track Shippo shipments directly from CloudTalk calls?
Latenode lets you build custom workflows for displaying real-time Shippo shipment statuses within CloudTalk, giving agents instant access to shipping info.
Are there any limitations to the Shippo and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: