Shopify and Userback Integration

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Connect Shopify to Userback to instantly escalate negative feedback as high-priority tasks. Latenode's visual editor and affordable execution pricing make this critical feedback loop easier to build and scale with custom logic.

Shopify + Userback integration

Connect Shopify and Userback in minutes with Latenode.

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Automate your workflow

Swap Apps

Shopify

Userback

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Shopify and Userback

Create a New Scenario to Connect Shopify and Userback

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Shopify, triggered by another scenario, or executed manually (for testing purposes). In most cases, Shopify or Userback will be your first step. To do this, click "Choose an app," find Shopify or Userback, and select the appropriate trigger to start the scenario.

Add the Shopify Node

Select the Shopify node from the app selection panel on the right.

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Shopify

Configure the Shopify

Click on the Shopify node to configure it. You can modify the Shopify URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Shopify

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Connect Shopify

Sign In
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Run node once

Add the Userback Node

Next, click the plus (+) icon on the Shopify node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.

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Userback

Authenticate Userback

Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.

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Userback

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Configure the Shopify and Userback Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Userback Oauth 2.0

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Select an action *

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The action ID

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Run node once

Set Up the Shopify and Userback Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Shopify, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the Shopify and Userback integration works as expected. Depending on your setup, data should flow between Shopify and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Shopify and Userback

Userback + Slack + Shopify: When new feedback is created in Userback, a message is sent to a Slack channel to notify the store owner. The Slack message includes information about the feedback and a link to the relevant Shopify product, if applicable.

Userback + Shopify + Google Sheets: Whenever new feedback is created in Userback, the details, along with the associated Shopify product (if any), are added as a new row in a Google Sheet for tracking and analysis.

Shopify and Userback integration alternatives

About Shopify

Sync Shopify orders, customers, or inventory data with other apps using Latenode. Automate fulfillment, update databases, or trigger marketing campaigns based on sales events. Use visual workflows to customize logic without code, and scale processes affordably based on execution time.

Related categories

About Userback

Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.

See how Latenode works

FAQ Shopify and Userback

How can I connect my Shopify account to Userback using Latenode?

To connect your Shopify account to Userback on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Shopify and click on "Connect".
  • Authenticate your Shopify and Userback accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger feedback requests based on Shopify order events?

Yes, with Latenode you can! Automatically send Userback feedback requests when a Shopify order is fulfilled. This proactive approach helps gather valuable insights and improve customer satisfaction.

What types of tasks can I perform by integrating Shopify with Userback?

Integrating Shopify with Userback allows you to perform various tasks, including:

  • Automatically creating Userback tickets from new Shopify customer inquiries.
  • Triggering feedback surveys after a Shopify order is delivered.
  • Updating Shopify customer notes based on Userback feedback scores.
  • Creating internal tasks for negative Userback feedback on Shopify products.
  • Sending personalized thank-you notes via Userback for high-value Shopify orders.

How can I automatically segment Shopify customers based on Userback feedback?

Latenode enables this! Use AI to analyze feedback, then automatically segment customers in Shopify for targeted marketing or support.

Are there any limitations to the Shopify and Userback integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex workflows might require some JavaScript knowledge for advanced data manipulation.
  • Real-time synchronization depends on the API rate limits of both Shopify and Userback.
  • Historical data migration between Shopify and Userback isn't directly supported via the integration.

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