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How to connect Simplesat and WhatsApp Business Cloud
Create a New Scenario to Connect Simplesat and WhatsApp Business Cloud
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Simplesat, triggered by another scenario, or executed manually (for testing purposes). In most cases, Simplesat or WhatsApp Business Cloud will be your first step. To do this, click "Choose an app," find Simplesat or WhatsApp Business Cloud, and select the appropriate trigger to start the scenario.
Add the Simplesat Node
Select the Simplesat node from the app selection panel on the right.
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Configure the Simplesat
Click on the Simplesat node to configure it. You can modify the Simplesat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the WhatsApp Business Cloud Node
Next, click the plus (+) icon on the Simplesat node, select WhatsApp Business Cloud from the list of available apps, and choose the action you need from the list of nodes within WhatsApp Business Cloud.
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Authenticate WhatsApp Business Cloud
Now, click the WhatsApp Business Cloud node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your WhatsApp Business Cloud settings. Authentication allows you to use WhatsApp Business Cloud through Latenode.
Configure the Simplesat and WhatsApp Business Cloud Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Simplesat and WhatsApp Business Cloud Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Simplesat, WhatsApp Business Cloud, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Simplesat and WhatsApp Business Cloud integration works as expected. Depending on your setup, data should flow between Simplesat and WhatsApp Business Cloud (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Simplesat and WhatsApp Business Cloud
Simplesat + WhatsApp Business Cloud + Google Sheets: When a new answer is submitted in Simplesat, a message is sent via WhatsApp Business Cloud summarizing the feedback. The response details are then recorded in a Google Sheets spreadsheet for tracking and analysis.
WhatsApp Business Cloud + Simplesat + Zendesk: After a WhatsApp Business Cloud interaction, a Simplesat survey is sent to the customer. If a negative answer is received in Simplesat, a Zendesk ticket is automatically created to address the issue.
Simplesat and WhatsApp Business Cloud integration alternatives
About Simplesat
Embed Simplesat in Latenode to automate feedback loops. Trigger surveys after key events in your workflows (e.g., support ticket close). Analyze responses, update systems, and alert teams based on satisfaction scores. Using Latenode, you ensure timely actions and reporting without manual checks.
Related categories
About WhatsApp Business Cloud
Use WhatsApp Business Cloud in Latenode for automated messaging workflows. Send personalized updates, order confirmations, or support replies. Integrate it with your CRM, e-commerce platform, or database. Automate routing and customize messages with Latenode's visual editor and JavaScript support for flexible, scalable communication.
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See how Latenode works
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FAQ Simplesat and WhatsApp Business Cloud
How can I connect my Simplesat account to WhatsApp Business Cloud using Latenode?
To connect your Simplesat account to WhatsApp Business Cloud on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Simplesat and click on "Connect".
- Authenticate your Simplesat and WhatsApp Business Cloud accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I send survey results via WhatsApp?
Yes,withLatenode,automaticallysendSimplesatsurveyresultsdirectlyto customersviaWhatsAppBusinessCloud.Improveengagement and quickly follow uponfeedback.
What types of tasks can I perform by integrating Simplesat with WhatsApp Business Cloud?
Integrating Simplesat with WhatsApp Business Cloud allows you to perform various tasks, including:
- Sending survey links to customers via WhatsApp.
- Notifying support teams of negative feedback immediately.
- Creating personalized thank you messages based on survey scores.
- Generating reports of customer satisfaction trends.
- Automating follow-up actions based on feedback categories.
How does Latenode handle Simplesat survey responses?
Latenode parses Simplesat responses, triggering automated workflows based on the feedback received and integrated with WhatsApp.
Are there any limitations to the Simplesat and WhatsApp Business Cloud integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- WhatsApp Business Cloud message limits apply based on your plan.
- Complex conditional logic may require JavaScript knowledge.
- File attachments from Simplesat are not directly supported in WhatsApp.
