Best integrations for Zendesk 2025
These integrations add capabilities to Zendesk. They deliver practical benefits inside Latenode.
1. Google Sheets
Use Google Sheets to build custom reports from Zendesk ticket data. Update sheets with new ticket information in real time. Archive old Zendesk tickets automatically into Google Sheets for long-term storage. Calculate team performance metrics or customer satisfaction scores. These calculations help improve support operations.
2. Slack
Send Slack notifications for new Zendesk tickets. Route urgent tickets to specific channels. Allow agents to update ticket status directly from Slack. Post summaries of resolved tickets to team channels. Use Slack to gather feedback on customer interactions. Automate announcements based on ticket events.
3. Twilio
Create Zendesk tickets from incoming SMS messages. Send automated SMS updates to customers about their tickets. Use Twilio to trigger outbound calls when critical tickets are created. Route calls to specific agents based on Zendesk ticket data. Capture customer feedback via SMS surveys after ticket resolution. Keep communication centralized.
4. Jira
Automatically create Jira issues from Zendesk tickets. Link existing Jira issues to related Zendesk tickets. Sync status updates between Zendesk tickets and Jira issues. Escalate complex issues to engineering directly from Zendesk. Improve collaboration between support and development teams. Resolve issues faster by connecting platforms.
5. HubSpot
Create Zendesk tickets from new HubSpot form submissions. Enrich Zendesk tickets with HubSpot contact data. Sync customer information between Zendesk and HubSpot in both directions. Trigger marketing automations in HubSpot based on Zendesk ticket events. Personalize customer interactions using combined data. Maintain data consistency.
6. Google Calendar
Schedule follow-up meetings with customers directly from Zendesk. Create calendar events for ticket-related tasks. Send reminders to agents about upcoming appointments. Track time spent on specific tickets in Google Calendar. Share calendars to coordinate team schedules and improve response times. Improve team scheduling.
7. Stripe
Access customer payment information within Zendesk tickets. Issue refunds directly from Zendesk. Automate billing-related support tasks. Identify customers with payment issues and prioritize their tickets. Provide faster and more informed support for billing inquiries. Improve agent response times.
8. Salesforce
Create Zendesk tickets from new Salesforce cases. Link Zendesk tickets to related Salesforce accounts. Sync contact information between Zendesk and Salesforce for better customer context. Trigger sales activities in Salesforce based on Zendesk ticket resolution. Improve communication across sales and support teams. Maintain aligned processes.
9. Typeform
Create Zendesk tickets from new Typeform submissions. Analyze survey responses to identify common customer issues. Route tickets to specific agents based on survey answers. Automate feedback collection after ticket resolution. Use survey data to improve support processes. Collect and analyze feedback effectively.
10. Discord
Post Zendesk ticket updates to dedicated Discord channels. Allow agents to collaborate on tickets within Discord. Send alerts to Discord when high-priority tickets are created. Use Discord for internal support and knowledge sharing. Facilitate real-time communication for faster issue resolution. Improve internal communication.