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This powerful tool utilizes artificial intelligence to understand and respond to customer queries in real-time. It can handle a wide range of customer inquiries, from answering frequently asked questions to providing personalized recommendations. Boost customer satisfaction and streamline your customer support process with our No Code AI Chatbot for your website.
Create your first line support AI assistant by yourself with no code using latenode.com, chatwoot and OpenAI assistant, and read this article to learn how to do it!
That is the final version of this chatbox AI workflow, let me explain what is going on here.
This scenario gets the user questions from the Support AI chatbox on our website, sends it to the chatGPT assistant armed with product documentation and then sends the response back to the website chatbot. Now letâs have a closer look to break down each step of the process.
There are few things youâll need to create an AI chatbot.
Obviously, to make this chatbot for website work, youâll have to create a pop up tab on your site where users can ask the questions. In this case, we use Chatwoot to create it, âcause it is open source and we can use it for free. So, how to set it up?
Ok, now your Support AI chat bot has a widget on your website, letâs go on!
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That is simple. Log into your OpenAI account, then go to assistants, and click the âcreateâ button in the upper right corner. Youâll see the assistant's settings panel.
Here you need to:
Copy the assistantâs ID (you see it under the Name column), then go to API keys, create one and save it.
Now itâs time to go to latenode.com and start making our website support chat bot scenario!
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Now itâs time to set up a Latenode AI chat bot scenario, and now youâll see what you have to do!
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After youâve created a Latenode account here and logged into it, go to the âShared templatesâ.
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Then go to the AI examples folder. The AI conversation generator template youâre searching for is called âGPT Customer Support Bot. Chat Widget + Assistants APIâ. Click on it, and after that, push the âCloneâ button in the lower left corner to copy this website chatbot workflow. It would be automatically added to your list of scenarios.
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Your web chatbot scenario needs some variables to function. You can create them in the same name tab. So, the variables you have to create are:
You need to recall your instructions and try to respond with relevant information to that message.
- First, understand the intent behind the user's message.
- If the user's message is too short to understand or not too specific to answer - tell him that and ask questions to clarify his message.
- If the userâs message relates to the Latenode, use the files downloaded to you to find any related information you can use to help him.
- If the userâs message doesnât relate to the Latenode, also try to answer it. You can skip the docs search part for the sake of speed and just try to give the answer based on your own knowledge.
- Finally, respond concisely and understandably. Respond in the same language the user used to write to you.
Choose string type for every variable except bot_loading_phrases, it should be a JSON.
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To make a chatbot scenario work, you need to set up two webhook triggers.
First one is triggered after the conversation starts in the web chat bot widget and creates a thread with chatGPT assistant.
First, customize your âConversation createdâ production url and copy it.
Then go back to Chatwoot. Go to Integrations. Click the âConfigureâ button on Webhooks, then add a new webhook. Paste the production URL here and choose the âConversation createdâ option. Thatâs it!
The second Webhook trigger is activated when the message is created. Do all the same here. Customize the production URL and copy it, then go to Chatwoot again and do everything the same but choose the âmessage createdâ option instead of âConversation createdâ.
If you successfully passed all the previous steps, congrats! Save the scenario changes, click the âdeployâ button to activate the workflow, and thatâs it! Now you know how to make an AI chatbot widget for your website!
Hope this article was clear, but if you have any questions on this AI chat bot scenario, you can always ask for help in the Latenode Discord channel.
See you soon and happy automating!
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