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Tasks, checkboxes, assignees... Working in the IT industry, you refer to these definitions on a daily basis, just as you refer to IT Management software where you track all your team's progress.
Nowadays, there are tons of systems you use in parallel – task trackers, calendars, dashboards, and analytics. And I bet you often execute repetitive tasks manually–transferring information from one system to another.
Hey everyone! My name is Radzivon, and before we dive into a definition of IT management tools and discover the best of the best, it’s important to highlight that all of them work better together. That’s where automation platforms have your back. Let Latenode automate your work and become the most efficient team member. Connect your task tracker with your calendar, CRM with messaging app – all with no technical experience.
Now let’s get back to IT management tools themselves!
IT management software is the key to providing quality cloud storage, a high-end network, corporate devices, and other facets of enterprise information technology.
Because IT divisions have such broad roles in modern organizations, their ITSM tools also come with different features and purposes. IT management solutions have similar roles in companies with big, dedicated technology departments and smaller IT teams. They provide means to manage and oversee IT infrastructure, the company's software, licensing, security, policies, networks, and other aspects of applications.
ITSM software can provide an overview of the entire set of IT assets, from client software to ERP and CRM solutions through networks and company servers. It could also focus on specific needs, such as documentation workflow and server tools, or particular applications from certain providers, such as Oracle, Microsoft, or Google.
There is no one universally best ITSM solution. Thankfully, we can find a wide range of quality software and tools that can help manage various organizations' complex and strategic IT infrastructures.
Finding the best service management tools begins with recognizing your business's needs. In a vast landscape of global IT spending, enterprise software has a considerable share, which was worth $1 trillion in 2023. Such huge budgets reflect the need for quality solutions that will be affordable and enable the organization's growth. Once you know the specifics of what you need, there are a couple of things to consider.
Top ITSM tools have different purposes, and it's not easy to have a set of best features for various aspects the IT management team needs to monitor. However, when it comes to managing IT infrastructure, there are a few essential options you want to have in a dedicated software solution.
Real-time monitoring is a crucial feature for managing IT infrastructure. A direct look into system performance and the status of client devices, servers, networks, and other components can determine the difference between business continuity and costly operations interruptions.
As managing complex IT infrastructure doesn't boil down to one individual, ITSM platforms should have quality dashboards with seamless ways to grant grand control and permission to other users.
An obvious but vital feature is timely notifications and alerts. IT services management software should alert the monitoring personnel about any issues or upcoming changes, like license renewal so that everything can run smoothly.
Most IT management solutions have a complex set of features. Still, it's hard to find a perfect fit with all necessary modules tailored to your organization without employing custom software development. One way to improve workflow in your organization further is through a third-party solution that builds and automates interactions between your services.
A low-code integration platform like Latenode can help you create custom logic for any software. There are preset connectors for popular SaaS services, or you can proceed with custom code to have additional freedom. If you want to add any app, Latenode support can add it to Latenode within days.
Customizing applications and services with APIs to fit your preferred workflow is another step in creating a more productive and seamless business model.
If your company doesn't rely on custom software development, we have a comprehensive list of the top 12 IT management tools for different purposes. Check out our list to find the perfect fit for your needs.
If you're an aspiring IT manager, Monday.com is a platform you've probably heard of, as it is one of the trendy solutions for collaboration with fellow employees and outside stakeholders. The goal of Monday.com is to run large projects and adjust them to internal workflow by using custom columns, widgets, and apps.
This IT management system works across various industries that need reliable cloud and web-based software-as-a-service apps.
Oracle is one of the cornerstones of modern IT and a database and software vendor many enterprise clients rely on. Their Enterprise Manager complements Oracle database management and Cloud computing services.
You can monitor devices on your network, manage client and server software remotely, and have an overview of the organization's IT infrastructures. OEM allows you to create a portal for internal users. Among broad management features, admins can receive alerts and notifications. The downside is the price, as Oracle mainly targets large companies.
On the opposite end of the cost spectrum, Freshservice is a very affordable for IT service management software. In addition to the broad scope of supported integration with legacy solutions and third-party apps, Freshservice provides SLA management and a unified service catalog.
Administrators can have incidents, problems, and changes, as well as knowledge management. You can monitor workloads and use AI-supported service management. The starting price is relatively affordable, but you must pay $130 per user to unlock all available features and modules.
Agile workflow dominates IT companies, and Zoho Sprints is an agile project management solution for your Scrum teams. Zoho helps estimate and prioritize work, and you can create personal scrum boards. Users can add stories to the backlog, and project managers will get insight from various informative charts.
Zoho Sprints is available for all team sizes. If your organization thrives in agile workflow, you can try this free online tool.
One essential IT management task is managing devices and users. Rippling combines identity, access, and client device management. You can automate ordering and shipping laptops or other devices to employees and automatically create accounts for your company's apps, like Slack or Jira.
Simultaneously, if an employee leaves the company, Rippling can wipe the devices and licenses and prepare them for the next new worker.
Security is high on the priority list for any aspiring organization, and Malwarebytes is a renowned cybersecurity solution for businesses. It offers endpoint detections and prompt responses to various threats.
Malwarebytes are uniquely popular among business users because of their robust ransomware protections. The software can isolate compromised devices and detach them from the network, stopping issues at their inception. Malwarebytes has pre-built integrations with a broad range of other apps and solutions.
NinjaOne is a complex platform for IT management in big organizations. One of the essential features is an overview and monitoring of the entire IT infrastructure. The comprehensive dashboard view allows users to view all assets from one place.
You can install software and backup data remotely. In case of problems, NinjaOne allows you to restore all data on a new device. This IT service management solution is renowned for its IT documentation.
If you have a Linux-friendly IT team, Apache Mesos is an open-source IT management tool that monitors servers and virtual machines on the company network. It works seamlessly with Windows, macOS, and Linux and offers a web-based interface.
Apache Mesos allows you to install or update software remotely and perform several other actions. However, the interface is less user-friendly.
Another enterprise security solution, Unikey, focuses on access and password management. This software provides a unified suite for IT control over organizational resources with password, access, and credential management.
Uniqkey has encrypted storage for all credentials. The solution offers a simplified approach to access and password management.
SolarWinds Service Desk is a comprehensive IT management solution. It allows you to manage and automate various processes and tasks to improve ticket resolution and SLAs. The long tradition and best ITIL practices integrated into SolarWinds will enable you to control the company's IT infrastructure better.
The Service Desk works seamlessly with any company size, and if you're keen on perfect internal performance, SolarWinds offers this incredible SaaS cloud solution.
Genuity is an affordable ITSM application with support for unlimited users for only $29 per organization. In real-time, it lets you check all assets, such as devices, their condition, and other details.
Simultaneously, Genuity grants you an IT Help Desk solution with a ticketing option for resolving internal and external queries. The platform also has a network monitoring tool, but it lacks features compared to more robust platforms.
Atera is an all-in-one software for IT management that has a broad set of features. Whether you need to monitor infrastructure or manage system or network safety, Atera has Remote Monitoring and Management. That allows you to automate, patch, and update devices through automation.
It also encompasses Helpdesk and AI-backed Ticketing solutions. Atera supports unlimited devices at fixed costs.
The role of IT management software is essential in the competitive digital landscape for all businesses that strive to compete and navigate complex IT ecosystems. Because companies rely more on sophisticated IT infrastructure, the need for ITSM tools is rising.
These solutions offer a comprehensive approach to managing IT assets and operations, from real-time monitoring to seamless integration and proactive alert systems. Among many competitors, choosing the right IT management tools can be daunting. You should follow specific business needs and consider factors like cost, integration capabilities, and scalability. You can also consider building on existing platforms with innovative solutions like low-code integration platforms to help you create a custom workflow and automation for even more efficiency and productivity.
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