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Automatically summarize Zendesk tickets using AI: Perplexity for faster resolution. Latenode’s visual editor simplifies the setup, while affordable execution pricing makes scaling your support workflows easier than ever.
Connect AI: Perplexity and Zendesk in minutes with Latenode.
Create AI: Perplexity to Zendesk workflow
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Create a New Scenario to Connect AI: Perplexity and Zendesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a AI: Perplexity, triggered by another scenario, or executed manually (for testing purposes). In most cases, AI: Perplexity or Zendesk will be your first step. To do this, click "Choose an app," find AI: Perplexity or Zendesk, and select the appropriate trigger to start the scenario.
Add the AI: Perplexity Node
Select the AI: Perplexity node from the app selection panel on the right.
AI: Perplexity
Configure the AI: Perplexity
Click on the AI: Perplexity node to configure it. You can modify the AI: Perplexity URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zendesk Node
Next, click the plus (+) icon on the AI: Perplexity node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.
AI: Perplexity
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Zendesk
Authenticate Zendesk
Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.
Configure the AI: Perplexity and Zendesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the AI: Perplexity and Zendesk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Zendesk
Trigger on Webhook
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AI: Perplexity
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring AI: Perplexity, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the AI: Perplexity and Zendesk integration works as expected. Depending on your setup, data should flow between AI: Perplexity and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Zendesk + AI: Perplexity + Slack: When a new ticket is created in Zendesk, Perplexity summarizes the ticket's content. The summary is then posted to a dedicated Slack channel for faster review and resolution by support agents.
Zendesk + AI: Perplexity + Google Sheets: When a ticket is updated in Zendesk, Perplexity analyzes the ticket content to determine the sentiment and key topics. This data, along with the ticket ID, is then logged into a Google Sheet for reporting and agent performance analysis.
About AI: Perplexity
Integrate Perplexity AI in Latenode to automate research and content creation. Get instant, accurate answers and summaries inside your workflows. Use AI: Perplexity to enrich data, generate reports, or classify information. Automate complex tasks by combining AI results with other apps and logic in Latenode.
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About Zendesk
Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.
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How can I connect my AI: Perplexity account to Zendesk using Latenode?
To connect your AI: Perplexity account to Zendesk on Latenode, follow these steps:
Can I automatically summarize Zendesk tickets with AI: Perplexity?
Yes, you can! Latenode lets you automate summaries using AI: Perplexity for faster ticket reviews. Save time and improve agent efficiency with AI-powered insights, all thanks to Latenode's flexible workflow engine.
What types of tasks can I perform by integrating AI: Perplexity with Zendesk?
Integrating AI: Perplexity with Zendesk allows you to perform various tasks, including:
Can I use custom AI: Perplexity prompts inside my Latenode Zendesk workflows?
Yes! Latenode lets you inject custom prompts for precise AI: Perplexity results. Tailor your AI interactions for optimal Zendesk automation.
Are there any limitations to the AI: Perplexity and Zendesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: