.svg){kind=icon}
How to connect CloudTalk and Trint
Create a New Scenario to Connect CloudTalk and Trint
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Trint will be your first step. To do this, click "Choose an app," find CloudTalk or Trint, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
+
1
CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Trint Node
Next, click the plus (+) icon on the CloudTalk node, select Trint from the list of available apps, and choose the action you need from the list of nodes within Trint.
1
CloudTalk
⚙
+
2
Trint
Authenticate Trint
Now, click the Trint node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Trint settings. Authentication allows you to use Trint through Latenode.
Configure the CloudTalk and Trint Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Trint Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
⚙
6
AI Anthropic Claude 3
⚙
+
7
Trint
1
Trigger on Webhook
⚙
2
CloudTalk
⚙
⚙
3
Iterator
⚙
+
4
Webhook response
Save and Activate the Scenario
After configuring CloudTalk, Trint, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Trint integration works as expected. Depending on your setup, data should flow between CloudTalk and Trint (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Trint
CloudTalk + Trint + Slack: When a new call recording is available in CloudTalk, it triggers a transcription in Trint. Once the transcription is complete (New Event), a summary of the transcription is sent to a designated Slack channel.
Trint + CloudTalk + Google Docs: When a new event (transcription) is created in Trint, the file is exported. A new Google Document is created with the content of this file. The document can then be used for CloudTalk customer service call analysis.
CloudTalk and Trint integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
Related categories
About Trint
Automate audio/video transcription workflows with Trint in Latenode. Extract text, identify speakers, and analyze content directly within your automated scenarios. Route transcripts to document storage, content management systems, or AI models for sentiment analysis. Simplify media workflows and automate reporting using Latenode's visual editor and flexible data handling.
Related categories
See how Latenode works
.svg)
.png)
FAQ CloudTalk and Trint
How can I connect my CloudTalk account to Trint using Latenode?
To connect your CloudTalk account to Trint on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Trint accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically transcribe CloudTalk voicemails using Trint?
Yes, you can! Latenode allows seamless CloudTalk and Trint integration, automatically transcribing voicemails as they arrive. Save time and improve customer service with searchable transcripts.
What types of tasks can I perform by integrating CloudTalk with Trint?
Integrating CloudTalk with Trint allows you to perform various tasks, including:
- Automatically transcribing call recordings for quality analysis.
- Creating summaries of customer interactions for reporting purposes.
- Extracting key phrases from call transcripts using AI.
- Sharing call transcripts with team members for collaboration.
- Archiving transcribed calls for compliance and auditing.
How secure is my CloudTalk data when using Latenode?
Latenode employs robust security measures, including encryption and access controls, ensuring that your CloudTalk data is protected throughout the integration process.
Are there any limitations to the CloudTalk and Trint integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Large call volumes may impact processing time for transcriptions.
- Trint's language support may affect transcription accuracy.
- Real-time transcription is not supported; processing occurs after the call.
