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How to connect Contacts+ and Zendesk
Create a New Scenario to Connect Contacts+ and Zendesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Contacts+, triggered by another scenario, or executed manually (for testing purposes). In most cases, Contacts+ or Zendesk will be your first step. To do this, click "Choose an app," find Contacts+ or Zendesk, and select the appropriate trigger to start the scenario.
Add the Contacts+ Node
Select the Contacts+ node from the app selection panel on the right.
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Configure the Contacts+
Click on the Contacts+ node to configure it. You can modify the Contacts+ URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zendesk Node
Next, click the plus (+) icon on the Contacts+ node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.
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Authenticate Zendesk
Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.
Configure the Contacts+ and Zendesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Contacts+ and Zendesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Contacts+, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Contacts+ and Zendesk integration works as expected. Depending on your setup, data should flow between Contacts+ and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Contacts+ and Zendesk
Contacts+ + Zendesk + Slack: When a contact is updated in Contacts+, a new ticket is created in Zendesk. A Slack message is then sent to a specified channel notifying of the new ticket.
Zendesk + Contacts+ + Google Sheets: When a new ticket is created in Zendesk, contact details are retrieved from Contacts+ and added as a new row to a Google Sheet.
Contacts+ and Zendesk integration alternatives
About Contacts+
Use Contacts+ in Latenode to centralize contact data across platforms. Automate cleaning, deduplication, and enrichment processes. Sync updated contact details to your CRM or marketing tools. Latenode lets you build flexible flows and custom logic to manage contacts more efficiently and without manual data entry.
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About Zendesk
Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.
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See how Latenode works
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FAQ Contacts+ and Zendesk
How can I connect my Contacts+ account to Zendesk using Latenode?
To connect your Contacts+ account to Zendesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Contacts+ and click on "Connect".
- Authenticate your Contacts+ and Zendesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I create Zendesk tickets from new Contacts+ contacts?
Yes, you can! Latenode lets you automate ticket creation upon new Contacts+ entries. This streamlines support workflows and ensures no new contact goes unnoticed, saving time and boosting efficiency.
What types of tasks can I perform by integrating Contacts+ with Zendesk?
Integrating Contacts+ with Zendesk allows you to perform various tasks, including:
- Automatically creating Zendesk tickets from new Contacts+ contacts.
- Updating contact information in Zendesk when it changes in Contacts+.
- Adding Contacts+ contacts to Zendesk as requesters or agents.
- Triggering custom Zendesk automations based on Contacts+ events.
- Syncing notes between Contacts+ and Zendesk tickets.
How can I automatically enrich contact data using Latenode?
Latenode lets you use AI and custom JS to enrich Contacts+ data, then update Zendesk, leading to more informed support interactions.
Are there any limitations to the Contacts+ and Zendesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require custom JavaScript code.
- Rate limits imposed by Contacts+ and Zendesk APIs may affect performance.
- Real-time synchronization depends on the polling interval configured in Latenode.
