Customer.io and Jira Integration

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Connect Customer.io with Jira to automatically create support tickets from user feedback. Using Latenode's visual editor, customize issue creation based on Customer.io events, and scale affordably with execution-based pricing.

Customer.io + Jira integration

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Automate your workflow

Swap Apps

Customer.io

Jira

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Customer.io and Jira

Create a New Scenario to Connect Customer.io and Jira

In the workspace, click the โ€œCreate New Scenarioโ€ button.

Add the First Step

Add the first node โ€“ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Customer.io, triggered by another scenario, or executed manually (for testing purposes). In most cases, Customer.io or Jira will be your first step. To do this, click "Choose an app," find Customer.io or Jira, and select the appropriate trigger to start the scenario.

Add the Customer.io Node

Select the Customer.io node from the app selection panel on the right.

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Customer.io

Configure the Customer.io

Click on the Customer.io node to configure it. You can modify the Customer.io URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Jira Node

Next, click the plus (+) icon on the Customer.io node, select Jira from the list of available apps, and choose the action you need from the list of nodes within Jira.

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Authenticate Jira

Now, click the Jira node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Jira settings. Authentication allows you to use Jira through Latenode.

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Configure the Customer.io and Jira Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the Customer.io and Jira Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that donโ€™t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Customer.io, Jira, and any additional nodes, donโ€™t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking โ€œRun onceโ€ and triggering an event to check if the Customer.io and Jira integration works as expected. Depending on your setup, data should flow between Customer.io and Jira (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Customer.io and Jira

Customer.io + Jira + Slack: When a customer reports a bug in Customer.io by triggering a custom event, a Jira issue is automatically created. The engineering team is then notified via a Slack channel message.

Jira + Customer.io + Google Sheets: When a Jira issue is updated, its status and related customer information are tracked in Customer.io. This data is then added as a new row to a Google Sheet for reporting purposes.

Customer.io and Jira integration alternatives

About Customer.io

Use Customer.io in Latenode to automate personalized messaging based on real-time user behavior. React instantly to events like purchases or sign-ups. Build flows that segment users, trigger custom emails, and update profiles automatically. Orchestrate complex campaigns and keep data consistent across platforms.

About Jira

Sync Jira issues to other tools or trigger actions based on status changes. Automate bug reporting, task assignment, or notifications without code. Latenode lets you visually integrate Jira into complex workflows. Extend functionality with JavaScript and control costs with execution-based pricing, not per-step fees.

See how Latenode works

FAQ Customer.io and Jira

How can I connect my Customer.io account to Jira using Latenode?

To connect your Customer.io account to Jira on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Customer.io and click on "Connect".
  • Authenticate your Customer.io and Jira accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Jira tickets from Customer.io events?

Yes, you can! Latenode lets you trigger Jira ticket creation directly from Customer.io events. This automates issue tracking and ensures swift response based on user behavior.

What types of tasks can I perform by integrating Customer.io with Jira?

Integrating Customer.io with Jira allows you to perform various tasks, including:

  • Creating Jira issues based on Customer.io segment entry.
  • Updating Jira issues when a Customer.io attribute changes.
  • Adding Customer.io events as comments to existing Jira issues.
  • Triggering Customer.io campaigns based on Jira issue status.
  • Syncing Customer.io user data with corresponding Jira users.

What Customer.io data can I access within Latenode workflows?

You can access various Customer.io data points, like user attributes, events, segments, and campaign activity for personalized automation flows.

Are there any limitations to the Customer.io and Jira integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex Jira custom field types might require custom JavaScript parsing.
  • Rate limits of both Customer.io and Jira APIs apply to high-volume workflows.
  • Initial data synchronization may require manual mapping for large datasets.

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