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How to connect Delighted and Odoo
Create a New Scenario to Connect Delighted and Odoo
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Odoo will be your first step. To do this, click "Choose an app," find Delighted or Odoo, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
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Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Odoo Node
Next, click the plus (+) icon on the Delighted node, select Odoo from the list of available apps, and choose the action you need from the list of nodes within Odoo.
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Authenticate Odoo
Now, click the Odoo node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Odoo settings. Authentication allows you to use Odoo through Latenode.
Configure the Delighted and Odoo Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Odoo Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Odoo
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Delighted, Odoo, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Odoo integration works as expected. Depending on your setup, data should flow between Delighted and Odoo (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Odoo
Delighted + Odoo + Slack: When a new negative response is received in Delighted, a new CRM lead is created in Odoo. A notification is then sent to a Slack channel to alert the team about the negative feedback.
Odoo + Delighted + Gmail: When a new CRM lead is created in Odoo, a survey is sent using Delighted. Afterwards, the survey results will be sent to Gmail.
Delighted and Odoo integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Odoo
Automate Odoo tasks like creating invoices or updating inventory based on triggers from other apps. Latenode lets you connect Odoo to your workflows without code, adding logic and routing data as needed. Integrate Odoo with marketing tools, payment gateways, or CRMs for streamlined processes using Latenode's visual, scalable platform.
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FAQ Delighted and Odoo
How can I connect my Delighted account to Odoo using Latenode?
To connect your Delighted account to Odoo on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Odoo accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger actions in Odoo based on Delighted survey responses?
Yes, you can! Latenode's visual editor makes it simple to trigger actions based on survey results, like creating new Odoo tasks, alerting your team and improving customer experience.
What types of tasks can I perform by integrating Delighted with Odoo?
Integrating Delighted with Odoo allows you to perform various tasks, including:
- Create Odoo tasks based on negative feedback from Delighted surveys.
- Update customer details in Odoo with data collected from Delighted.
- Send targeted Delighted surveys after specific Odoo sales events.
- Automatically enroll new Odoo customers into Delighted feedback campaigns.
- Trigger internal notifications based on Delighted NPS scores.
How easy is it to customize the dataflow between Delighted and Odoo?
Very easy! Latenode's visual interface and JavaScript blocks allow advanced data transformations to perfectly fit your business requirements.
Are there any limitations to the Delighted and Odoo integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Odoo customizations might require custom JavaScript coding.
- Delighted's API rate limits can affect high-volume survey triggers.
- Historical data migration between Delighted and Odoo may need custom scripting.
