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How to connect Feedly and Zendesk
Create a New Scenario to Connect Feedly and Zendesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Feedly, triggered by another scenario, or executed manually (for testing purposes). In most cases, Feedly or Zendesk will be your first step. To do this, click "Choose an app," find Feedly or Zendesk, and select the appropriate trigger to start the scenario.
Add the Feedly Node
Select the Feedly node from the app selection panel on the right.
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Add the Zendesk Node
Next, click the plus (+) icon on the Feedly node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.
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Authenticate Zendesk
Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.
Configure the Feedly and Zendesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Feedly and Zendesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Feedly, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Feedly and Zendesk integration works as expected. Depending on your setup, data should flow between Feedly and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Feedly and Zendesk
Zendesk + Feedly + Slack: When a Zendesk ticket is updated, the workflow searches Feedly for related articles. If found, a Slack message is sent with the article information.
Zendesk + Feedly + Google Sheets: When a new Zendesk ticket is created, the workflow finds related Feedly articles and logs the ticket details alongside the article data in a Google Sheet for analysis.
Feedly and Zendesk integration alternatives
About Feedly
Aggregate and filter Feedly articles within Latenode to automate content-driven workflows. Track brand mentions, industry trends, or competitor activity, then instantly trigger actions like posting to social media, updating databases, or notifying teams—all based on custom rules and logic.
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About Zendesk
Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.
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FAQ Feedly and Zendesk
How can I connect my Feedly account to Zendesk using Latenode?
To connect your Feedly account to Zendesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Feedly and click on "Connect".
- Authenticate your Feedly and Zendesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I create Zendesk tickets from Feedly news?
Yes, you can! Latenode lets you auto-create Zendesk tickets from tagged Feedly articles. Streamline issue reporting using custom logic or prompt-based AI to summarize the news.
What types of tasks can I perform by integrating Feedly with Zendesk?
Integrating Feedly with Zendesk allows you to perform various tasks, including:
- Create Zendesk tickets for critical Feedly articles.
- Update Zendesk tickets when related Feedly articles appear.
- Automatically tag Zendesk tickets based on Feedly article content.
- Summarize Feedly articles and add them as Zendesk ticket comments.
- Trigger Zendesk actions based on Feedly keyword alerts.
Can I filter Feedly articles before creating Zendesk tickets?
Yes, using Latenode's visual editor, you can filter Feedly articles by keywords, sources, or categories before a ticket is created, avoiding irrelevant submissions.
Are there any limitations to the Feedly and Zendesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by Feedly and Zendesk APIs may affect performance.
- Complex data transformations might require JavaScript knowledge.
- Historical Feedly data might not be accessible for bulk Zendesk updates.
