How to connect Gmail and Zoho Desk
Create a New Scenario to Connect Gmail and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Gmail, triggered by another scenario, or executed manually (for testing purposes). In most cases, Gmail or Zoho Desk will be your first step. To do this, click "Choose an app," find Gmail or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Gmail Node
Select the Gmail node from the app selection panel on the right.


Gmail

Add the Zoho Desk Node
Next, click the plus (+) icon on the Gmail node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.


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Zoho Desk

Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Gmail and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Gmail and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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Gmail
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Gmail, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Gmail and Zoho Desk integration works as expected. Depending on your setup, data should flow between Gmail and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Gmail and Zoho Desk
Gmail + Zoho Desk + Google Sheets: When a new email arrives in Gmail, a ticket is created in Zoho Desk. The details of the Zoho Desk ticket are then added as a new row in a Google Sheet for reporting purposes.
Gmail + Zoho Desk + Slack: When a new email arrives in Gmail, a ticket is created in Zoho Desk. The assigned agent for the ticket is then notified via Slack.
Gmail and Zoho Desk integration alternatives

About Gmail
Automate email tasks within Latenode. Send, receive, and manage Gmail messages as part of larger workflows. Automatically extract data from emails to update databases or trigger actions in other apps. Integrate Gmail with AI tools for content analysis or with CRMs to automate lead nurturing. Latenode's visual editor makes it easy to build scalable email automation without coding.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ Gmail and Zoho Desk
How can I connect my Gmail account to Zoho Desk using Latenode?
To connect your Gmail account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Gmail and click on "Connect".
- Authenticate your Gmail and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zoho Desk tickets from new Gmail emails?
Yes, you can! Latenode lets you automatically create Zoho Desk tickets from Gmail. Use our visual editor or add custom JavaScript for advanced logic, scaling your support workflow.
What types of tasks can I perform by integrating Gmail with Zoho Desk?
Integrating Gmail with Zoho Desk allows you to perform various tasks, including:
- Automatically creating Zoho Desk tickets from specific Gmail messages.
- Updating ticket properties in Zoho Desk based on incoming email content.
- Sending automated email replies via Gmail for new Zoho Desk tickets.
- Adding Gmail attachments directly to corresponding Zoho Desk tickets.
- Triggering custom workflows in Zoho Desk from parsed Gmail messages.
HowdoesLatenodehandleGmailattachmentsextractionforZohoDeskworkflows?
Latenode automatically extracts Gmail attachments, making them available for use in Zoho Desk workflows. You can then save, parse, or send them with ease.
Are there any limitations to the Gmail and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Attachment size limits apply based on Gmail and Zoho Desk constraints.
- Rate limits from both Gmail and Zoho Desk APIs may affect high-volume workflows.
- Custom email parsing may require JavaScript knowledge for complex cases.