How to connect Google Chat and Zendesk
Create a New Scenario to Connect Google Chat and Zendesk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Chat, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Chat or Zendesk will be your first step. To do this, click "Choose an app," find Google Chat or Zendesk, and select the appropriate trigger to start the scenario.

Add the Google Chat Node
Select the Google Chat node from the app selection panel on the right.

Google Chat
Configure the Google Chat
Click on the Google Chat node to configure it. You can modify the Google Chat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zendesk Node
Next, click the plus (+) icon on the Google Chat node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.

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Authenticate Zendesk
Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.
Configure the Google Chat and Zendesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google Chat and Zendesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Google Chat, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google Chat and Zendesk integration works as expected. Depending on your setup, data should flow between Google Chat and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Google Chat and Zendesk
Google Chat + Zendesk + Jira: When a new message is posted in Google Chat, a Zendesk ticket is created to track the issue. Upon Zendesk ticket creation, a Jira issue is created and linked to the Zendesk ticket for development follow-up.
Zendesk + Google Chat + Slack: When a Zendesk ticket is updated, a message is sent to a Google Chat space and a dedicated Slack channel to keep teams informed and facilitate faster collaboration.
Google Chat and Zendesk integration alternatives
About Google Chat
Use Google Chat in Latenode for automated notifications & alerts. Trigger messages based on events in other apps, like new database entries or payment confirmations. Centralize alerts and status updates across services within a single, scalable Latenode workflow. Add custom logic and AI for smart notifications.
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About Zendesk
Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.
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See how Latenode works
FAQ Google Chat and Zendesk
How can I connect my Google Chat account to Zendesk using Latenode?
To connect your Google Chat account to Zendesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Google Chat and click on "Connect".
- Authenticate your Google Chat and Zendesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I get Zendesk ticket updates in Google Chat?
Yes, you can! With Latenode, automatically post Zendesk ticket updates to a Google Chat channel. Get instant notifications and improve team collaboration, even with custom JavaScript logic.
What types of tasks can I perform by integrating Google Chat with Zendesk?
Integrating Google Chat with Zendesk allows you to perform various tasks, including:
- Create Zendesk tickets from new Google Chat messages automatically.
- Send Google Chat notifications for critical Zendesk ticket updates.
- Search Zendesk for existing tickets directly from Google Chat.
- Update Zendesk ticket status based on Google Chat commands.
- Automatically escalate urgent issues from Google Chat to Zendesk.
How can I use AI to enrich Zendesk tickets from Google Chat data?
Latenode lets you use AI to summarize Google Chat conversations, and then add that summary as an internal note to a Zendesk ticket. Improve context and resolution time!
Are there any limitations to the Google Chat and Zendesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex workflows with high data volumes might require optimized configurations.
- Real-time updates depend on the polling interval set within the Latenode workflow.
- Custom JavaScript code requires a basic understanding of scripting principles.