Google Cloud BigQuery and Zendesk Integration

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Analyze Zendesk support ticket data in Google Cloud BigQuery to identify trends and improve customer service. Latenode’s visual editor makes this complex integration simple, and affordable execution-based pricing saves you money.

Swap Apps

Google Cloud BigQuery

Zendesk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Google Cloud BigQuery and Zendesk

Create a New Scenario to Connect Google Cloud BigQuery and Zendesk

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Cloud BigQuery, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Cloud BigQuery or Zendesk will be your first step. To do this, click "Choose an app," find Google Cloud BigQuery or Zendesk, and select the appropriate trigger to start the scenario.

Add the Google Cloud BigQuery Node

Select the Google Cloud BigQuery node from the app selection panel on the right.

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Configure the Google Cloud BigQuery

Click on the Google Cloud BigQuery node to configure it. You can modify the Google Cloud BigQuery URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Add the Zendesk Node

Next, click the plus (+) icon on the Google Cloud BigQuery node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.

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Authenticate Zendesk

Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.

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Configure the Google Cloud BigQuery and Zendesk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the Google Cloud BigQuery and Zendesk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Google Cloud BigQuery, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Google Cloud BigQuery and Zendesk integration works as expected. Depending on your setup, data should flow between Google Cloud BigQuery and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Google Cloud BigQuery and Zendesk

Zendesk + Google Sheets + Slack: When a new ticket is created in Zendesk, its details are added as a new row in Google Sheets. A Slack message is then sent to a designated channel, notifying the team about the new ticket and providing a link to the sheet.

Zendesk + Google Sheets + Slack: When a ticket is updated in Zendesk, the updated information is added to a Google Sheet. A Slack message is sent to notify the support team of the update.

Google Cloud BigQuery and Zendesk integration alternatives

About Google Cloud BigQuery

Use Google Cloud BigQuery in Latenode to automate data warehousing tasks. Query, analyze, and transform huge datasets as part of your workflows. Schedule data imports, trigger reports, or feed insights into other apps. Automate complex analysis without code and scale your insights with Latenode’s flexible, pay-as-you-go platform.

About Zendesk

Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.

See how Latenode works

FAQ Google Cloud BigQuery and Zendesk

How can I connect my Google Cloud BigQuery account to Zendesk using Latenode?

To connect your Google Cloud BigQuery account to Zendesk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Google Cloud BigQuery and click on "Connect".
  • Authenticate your Google Cloud BigQuery and Zendesk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I analyze Zendesk ticket data in Google Cloud BigQuery?

Yes, you can! Latenode lets you automatically sync Zendesk ticket data to Google Cloud BigQuery for advanced analysis, generating custom reports, and improving support workflows.

What types of tasks can I perform by integrating Google Cloud BigQuery with Zendesk?

Integrating Google Cloud BigQuery with Zendesk allows you to perform various tasks, including:

  • Automating data transfers from Zendesk to Google Cloud BigQuery for analysis.
  • Creating custom dashboards with combined Zendesk and BigQuery data.
  • Triggering Zendesk ticket updates based on insights from BigQuery analysis.
  • Analyzing customer support trends and identifying areas for improvement.
  • Enriching Zendesk tickets with additional data from your BigQuery datasets.

How does Latenode handle BigQuery data transformations?

Latenode provides both no-code blocks and JavaScript steps for seamless data transformation, ensuring your BigQuery data is perfectly formatted for Zendesk.

Are there any limitations to the Google Cloud BigQuery and Zendesk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Initial data sync from Zendesk to Google Cloud BigQuery can take time.
  • Complex BigQuery queries might require JavaScript knowledge for optimal performance.
  • The number of rows synced per month depends on your Latenode subscription plan.

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