Google Dialogflow ES and Zendesk Integration

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Automatically create Zendesk tickets from Google Dialogflow ES conversations, ensuring no customer request is missed. Latenode’s visual editor and affordable pricing let you scale support automation faster and cheaper than ever.

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Google Dialogflow ES

Zendesk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Google Dialogflow ES and Zendesk

Create a New Scenario to Connect Google Dialogflow ES and Zendesk

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Dialogflow ES, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Dialogflow ES or Zendesk will be your first step. To do this, click "Choose an app," find Google Dialogflow ES or Zendesk, and select the appropriate trigger to start the scenario.

Add the Google Dialogflow ES Node

Select the Google Dialogflow ES node from the app selection panel on the right.

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Google Dialogflow ES

Configure the Google Dialogflow ES

Click on the Google Dialogflow ES node to configure it. You can modify the Google Dialogflow ES URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Add the Zendesk Node

Next, click the plus (+) icon on the Google Dialogflow ES node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.

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Authenticate Zendesk

Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.

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Configure the Google Dialogflow ES and Zendesk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the Google Dialogflow ES and Zendesk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Google Dialogflow ES, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Google Dialogflow ES and Zendesk integration works as expected. Depending on your setup, data should flow between Google Dialogflow ES and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Google Dialogflow ES and Zendesk

Google Dialogflow ES + Zendesk + Slack: When Dialogflow ES fails to detect the intent of a user's query, a new ticket is created in Zendesk. A notification is then sent to a designated Slack channel to alert agents about the unresolved query.

Zendesk + Google Sheets + Google Dialogflow ES: When a ticket is updated in Zendesk, specifically when it's resolved, the ticket details and solution are added as a new row in Google Sheets. This data is then used to update or create intents in Dialogflow ES, improving its responses based on real-world solutions.

Google Dialogflow ES and Zendesk integration alternatives

About Google Dialogflow ES

Use Google Dialogflow ES in Latenode to build smart chatbots and automate customer service tasks. Connect Dialogflow to your databases, CRMs, or other apps for personalized responses. Create visual workflows that handle complex conversations without code, adding custom logic with JavaScript where needed. Scale your AI-powered interactions using Latenode's flexible automation platform.

About Zendesk

Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.

See how Latenode works

FAQ Google Dialogflow ES and Zendesk

How can I connect my Google Dialogflow ES account to Zendesk using Latenode?

To connect your Google Dialogflow ES account to Zendesk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Google Dialogflow ES and click on "Connect".
  • Authenticate your Google Dialogflow ES and Zendesk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Zendesk tickets from Dialogflow intents?

Yes, you can! Latenode lets you trigger ticket creation in Zendesk based on specific intents recognized by Google Dialogflow ES, streamlining support workflows with no-code and advanced logic.

What types of tasks can I perform by integrating Google Dialogflow ES with Zendesk?

Integrating Google Dialogflow ES with Zendesk allows you to perform various tasks, including:

  • Automatically creating Zendesk tickets from Google Dialogflow ES conversations.
  • Updating Zendesk tickets with information gathered from Google Dialogflow ES.
  • Triggering Google Dialogflow ES flows when a Zendesk ticket is created or updated.
  • Sending Zendesk ticket updates to users via Google Dialogflow ES conversational flows.
  • Analyzing customer sentiment from Google Dialogflow ES within Zendesk tickets.

What versions of Google Dialogflow ES does Latenode support?

Latenode supports Google Dialogflow ES, leveraging its API for seamless integration. You can automate any Dialogflow ES functionality via Latenode.

Are there any limitations to the Google Dialogflow ES and Zendesk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex Dialogflow ES agent designs may require careful workflow configuration.
  • Rate limits imposed by Google Dialogflow ES and Zendesk still apply within Latenode.
  • Custom field mappings in Zendesk may need to be manually configured.

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