How to connect Google Meet and Zendesk
Create a New Scenario to Connect Google Meet and Zendesk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Meet, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Meet or Zendesk will be your first step. To do this, click "Choose an app," find Google Meet or Zendesk, and select the appropriate trigger to start the scenario.

Add the Google Meet Node
Select the Google Meet node from the app selection panel on the right.

Google Meet
Configure the Google Meet
Click on the Google Meet node to configure it. You can modify the Google Meet URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zendesk Node
Next, click the plus (+) icon on the Google Meet node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.

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Authenticate Zendesk
Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.
Configure the Google Meet and Zendesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google Meet and Zendesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring Google Meet, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google Meet and Zendesk integration works as expected. Depending on your setup, data should flow between Google Meet and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Google Meet and Zendesk
Google Meet + Zendesk + Slack: When a Google Meet event ends, a summary is added as an internal comment to a specified Zendesk ticket. Then, a notification is sent to a designated Slack channel to alert the support team.
Zendesk + Google Meet + Google Calendar: When a new ticket is created in Zendesk, schedule a Google Meet call with the customer and add the meeting details to Google Calendar for easy tracking.
Google Meet and Zendesk integration alternatives
About Google Meet
Automate Google Meet within Latenode workflows. Schedule meetings based on triggers, automatically generate invites after form submissions, or record & transcribe calls, saving time and ensuring consistent follow-up. Connect Meet to CRMs or project tools for streamlined task management. Simplify repetitive scheduling and meeting-related tasks.
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About Zendesk
Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.
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See how Latenode works
FAQ Google Meet and Zendesk
How can I connect my Google Meet account to Zendesk using Latenode?
To connect your Google Meet account to Zendesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Google Meet and click on "Connect".
- Authenticate your Google Meet and Zendesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zendesk tickets from Google Meet recordings?
Yes, you can! Latenode’s advanced logic allows you to automatically create Zendesk tickets from Google Meet recordings, ensuring all meeting action items are tracked.
What types of tasks can I perform by integrating Google Meet with Zendesk?
Integrating Google Meet with Zendesk allows you to perform various tasks, including:
- Automatically create Zendesk tickets after a Google Meet call ends.
- Send Google Meet invitation links directly from new Zendesk tickets.
- Update Zendesk tickets based on keywords spoken during Google Meet calls.
- Log Google Meet call durations and attendance in Zendesk tickets.
- Trigger Google Meet calls directly from Zendesk ticket updates.
How does Latenode enhance Google Meet call data reporting?
Latenode can parse Google Meet call recordings and summarize key topics automatically, enriching Zendesk tickets with call insights.
Are there any limitations to the Google Meet and Zendesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time transcription accuracy may vary based on audio quality.
- Advanced features require a paid Latenode plan.
- Complex workflows may require some JavaScript knowledge.