Google Programmable Search Engine and Zendesk Integration

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Automatically create Zendesk tickets from Google Programmable Search Engine results to instantly flag and address customer issues. Latenode's flexible API integrations plus affordable execution costs make custom issue tracking workflows a reality.

Google Programmable Search Engine + Zendesk integration

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Google Programmable Search Engine

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Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Google Programmable Search Engine and Zendesk

Create a New Scenario to Connect Google Programmable Search Engine and Zendesk

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Programmable Search Engine, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Programmable Search Engine or Zendesk will be your first step. To do this, click "Choose an app," find Google Programmable Search Engine or Zendesk, and select the appropriate trigger to start the scenario.

Add the Google Programmable Search Engine Node

Select the Google Programmable Search Engine node from the app selection panel on the right.

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Configure the Google Programmable Search Engine

Click on the Google Programmable Search Engine node to configure it. You can modify the Google Programmable Search Engine URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Add the Zendesk Node

Next, click the plus (+) icon on the Google Programmable Search Engine node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.

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Authenticate Zendesk

Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.

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Configure the Google Programmable Search Engine and Zendesk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the Google Programmable Search Engine and Zendesk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Google Programmable Search Engine, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Google Programmable Search Engine and Zendesk integration works as expected. Depending on your setup, data should flow between Google Programmable Search Engine and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Google Programmable Search Engine and Zendesk

Zendesk + Google Programmable Search Engine + Slack: When a new ticket is created in Zendesk, query Google Programmable Search Engine for related information and post a summary to a Slack channel.

Zendesk + AI Agent + Google Programmable Search Engine: When a Zendesk ticket is updated, summarize the ticket's content using an AI Agent, enrich the summary with relevant search results, and add it as a comment to the Zendesk ticket.

Google Programmable Search Engine and Zendesk integration alternatives

About Google Programmable Search Engine

Use Google Programmable Search Engine in Latenode to build focused search workflows. Automatically extract data from specific sites, monitor brand mentions, or gather research. Combine it with AI nodes to analyze results, filter noise, and deliver actionable insights without manual crawling. Integrate with any app through Latenode’s flexible API.

About Zendesk

Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.

See how Latenode works

FAQ Google Programmable Search Engine and Zendesk

How can I connect my Google Programmable Search Engine account to Zendesk using Latenode?

To connect your Google Programmable Search Engine account to Zendesk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Google Programmable Search Engine and click on "Connect".
  • Authenticate your Google Programmable Search Engine and Zendesk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Zendesk tickets from Google Programmable Search Engine results?

Yes, you can! Latenode lets you automatically create Zendesk tickets based on specific Google Programmable Search Engine search results. This helps streamline support workflows and capture vital customer feedback.

What types of tasks can I perform by integrating Google Programmable Search Engine with Zendesk?

Integrating Google Programmable Search Engine with Zendesk allows you to perform various tasks, including:

  • Creating Zendesk tickets from search results with negative customer feedback.
  • Automatically updating Zendesk tickets with relevant search results.
  • Triggering Google Programmable Search Engine searches when new Zendesk tickets are created.
  • Analyzing Zendesk ticket content using Google Programmable Search Engine for insights.
  • Building a knowledge base by automatically indexing Zendesk articles in Google Programmable Search Engine.

Can I filter Google Programmable Search Engine results before creating Zendesk tickets?

Yes, Latenode allows you to filter Google Programmable Search Engine results using keywords, regular expressions, or even AI-powered content analysis before triggering Zendesk ticket creation.

Are there any limitations to the Google Programmable Search Engine and Zendesk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Rate limits imposed by Google Programmable Search Engine and Zendesk APIs may affect workflow execution.
  • Complex search queries in Google Programmable Search Engine might require advanced configuration.
  • Custom field mapping between Google Programmable Search Engine and Zendesk requires careful setup.

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