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How to connect Intercom and Trint
Create a New Scenario to Connect Intercom and Trint
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or Trint will be your first step. To do this, click "Choose an app," find Intercom or Trint, and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
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Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Trint Node
Next, click the plus (+) icon on the Intercom node, select Trint from the list of available apps, and choose the action you need from the list of nodes within Trint.
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Authenticate Trint
Now, click the Trint node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Trint settings. Authentication allows you to use Trint through Latenode.
Configure the Intercom and Trint Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and Trint Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Intercom, Trint, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and Trint integration works as expected. Depending on your setup, data should flow between Intercom and Trint (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Intercom and Trint
Intercom + Trint + Slack: When a new conversation is created in Intercom, a corresponding transcription is generated in Trint. Once the transcription is complete, the file is exported from Trint and a message containing the transcription file is sent to a dedicated Slack channel.
Intercom + Trint + Google Docs: When a new conversation is created in Intercom, a corresponding transcription is generated in Trint. Once the transcription is available, the text from the Trint transcription is appended to a Google Docs document. This Google Doc serves as a repository of conversation transcripts.
Intercom and Trint integration alternatives
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About Trint
Automate audio/video transcription workflows with Trint in Latenode. Extract text, identify speakers, and analyze content directly within your automated scenarios. Route transcripts to document storage, content management systems, or AI models for sentiment analysis. Simplify media workflows and automate reporting using Latenode's visual editor and flexible data handling.
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See how Latenode works
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FAQ Intercom and Trint
How can I connect my Intercom account to Trint using Latenode?
To connect your Intercom account to Trint on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Intercom and click on "Connect".
- Authenticate your Intercom and Trint accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I transcribe Intercom call recordings using Trint?
Yes, you can! Latenode simplifies this. Automatically send Intercom call recordings to Trint for transcription, then update the Intercom conversation with the transcript. Save time and improve accessibility!
What types of tasks can I perform by integrating Intercom with Trint?
Integrating Intercom with Trint allows you to perform various tasks, including:
- Automatically transcribing Intercom customer support call recordings using Trint.
- Analyzing Trint transcripts for sentiment and tagging Intercom conversations.
- Creating summaries of Trint transcripts and adding them to Intercom notes.
- Triggering Intercom actions based on keywords found in Trint transcriptions.
- Storing Trint transcripts in a data warehouse via Latenode for reporting.
Can I use Javascript to process Intercom data inside Latenode?
Yes! Latenode supports Javascript code blocks allowing for advanced manipulation of Intercom data, unlocking custom logic beyond no-code options.
Are there any limitations to the Intercom and Trint integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- The length of audio files Trint can process may affect transcription speed.
- Intercom's API rate limits may impact the frequency of data retrieval.
- Custom Trint dictionaries may require manual setup outside of Latenode.
