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How to connect Jira and LiveChat
Create a New Scenario to Connect Jira and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Jira, triggered by another scenario, or executed manually (for testing purposes). In most cases, Jira or LiveChat will be your first step. To do this, click "Choose an app," find Jira or LiveChat, and select the appropriate trigger to start the scenario.
Add the Jira Node
Select the Jira node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Jira node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Jira and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Jira and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Jira, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Jira and LiveChat integration works as expected. Depending on your setup, data should flow between Jira and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Jira and LiveChat
LiveChat + Jira + Slack: When a new chat is started in LiveChat, a high-priority issue is created in Jira. The development team is then notified on Slack about the new Jira issue.
LiveChat + Jira + Google Sheets: When a LiveChat thread is tagged as a bug and a corresponding Jira issue is created or updated, the customer details and issue information are logged in a Google Sheet for reporting purposes.
Jira and LiveChat integration alternatives
About Jira
Sync Jira issues to other tools or trigger actions based on status changes. Automate bug reporting, task assignment, or notifications without code. Latenode lets you visually integrate Jira into complex workflows. Extend functionality with JavaScript and control costs with execution-based pricing, not per-step fees.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ Jira and LiveChat
How can I connect my Jira account to LiveChat using Latenode?
To connect your Jira account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Jira and click on "Connect".
- Authenticate your Jira and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Jira tickets from LiveChat transcripts?
Yes, easily! Latenode's visual editor lets you map transcript details to Jira fields, automating ticket creation and saving time. Enhance workflows with custom JavaScript and AI steps.
What types of tasks can I perform by integrating Jira with LiveChat?
Integrating Jira with LiveChat allows you to perform various tasks, including:
- Automatically creating Jira issues from escalated LiveChat conversations.
- Sending LiveChat transcripts to Jira for detailed problem analysis.
- Updating Jira tickets when LiveChat support agents resolve customer issues.
- Triggering LiveChat notifications based on Jira ticket status changes.
- Analyzing customer support trends by aggregating data from both platforms.
How does Latenode handle Jira authentication securely?
Latenode uses OAuth 2.0 for secure Jira authentication, ensuring your credentials are never stored on our servers. Data is encrypted in transit and at rest.
Are there any limitations to the Jira and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Jira custom field mappings may require advanced JavaScript knowledge.
- High volumes of LiveChat interactions could impact workflow execution time.
- Rate limits imposed by Jira and LiveChat APIs can affect data synchronization.
