Jira and Zoho Desk Integration

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Connect Jira and Zoho Desk to automatically escalate development issues from customer support tickets. Latenode's visual editor and affordable pricing make it easier than ever to build powerful, customized workflows, even adding custom JavaScript logic for complex scenarios.

Swap Apps

Jira

Zoho Desk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Jira and Zoho Desk

Create a New Scenario to Connect Jira and Zoho Desk

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Jira, triggered by another scenario, or executed manually (for testing purposes). In most cases, Jira or Zoho Desk will be your first step. To do this, click "Choose an app," find Jira or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Jira Node

Select the Jira node from the app selection panel on the right.

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Jira

Configure the Jira

Click on the Jira node to configure it. You can modify the Jira URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Jira

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Connect Jira

Sign In

Run node once

Add the Zoho Desk Node

Next, click the plus (+) icon on the Jira node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Jira

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Zoho Desk

Authenticate Zoho Desk

Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.

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Zoho Desk

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Connect Zoho Desk

Sign In

Run node once

Configure the Jira and Zoho Desk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Connect Zoho Desk

Zoho Desk Oauth 2.0

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Select an action *

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The action ID

Run node once

Set Up the Jira and Zoho Desk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook

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Save and Activate the Scenario

After configuring Jira, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Jira and Zoho Desk integration works as expected. Depending on your setup, data should flow between Jira and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Jira and Zoho Desk

Jira + Zoho Desk + Slack: When a new issue is created in Jira, a corresponding ticket is created in Zoho Desk. A notification is then sent to a designated Slack channel informing the team about the new ticket.

Zoho Desk + Jira + Google Sheets: When a new ticket is created in Zoho Desk, the automation finds the corresponding Jira issue and logs key details (ticket ID, Jira issue ID, description) into a Google Sheet for tracking and reporting purposes.

Jira and Zoho Desk integration alternatives

About Jira

Sync Jira issues to other tools or trigger actions based on status changes. Automate bug reporting, task assignment, or notifications without code. Latenode lets you visually integrate Jira into complex workflows. Extend functionality with JavaScript and control costs with execution-based pricing, not per-step fees.

About Zoho Desk

Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.

See how Latenode works

FAQ Jira and Zoho Desk

How can I connect my Jira account to Zoho Desk using Latenode?

To connect your Jira account to Zoho Desk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Jira and click on "Connect".
  • Authenticate your Jira and Zoho Desk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Jira issues from Zoho Desk tickets?

Yes, you can! Latenode lets you build this automation visually. Benefit: instant Jira issue creation from critical Zoho Desk tickets, improving response times.

What types of tasks can I perform by integrating Jira with Zoho Desk?

Integrating Jira with Zoho Desk allows you to perform various tasks, including:

  • Automatically creating Jira issues from new Zoho Desk tickets.
  • Syncing comments between Jira issues and Zoho Desk tickets.
  • Updating Zoho Desk tickets when a linked Jira issue is resolved.
  • Triggering Zoho Desk notifications based on Jira issue status.
  • Generating reports combining data from Jira and Zoho Desk.

How do I handle complex data transformations between Jira and Zoho Desk?

Latenode supports advanced JavaScript scripting, enabling sophisticated data transformations during Jira and Zoho Desk integration.

Are there any limitations to the Jira and Zoho Desk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Custom field syncing may require manual configuration.
  • Attachment size limits are subject to Jira and Zoho Desk API restrictions.
  • Real-time synchronization depends on the API rate limits of both platforms.

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