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Sync Knack records with Zendesk tickets to streamline support workflows, automatically escalating urgent issues. Latenode's visual editor and JavaScript blocks allow customization beyond typical integrations, while pay-by-execution pricing keeps costs predictable as you scale.
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Create a New Scenario to Connect Knack and Zendesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Knack, triggered by another scenario, or executed manually (for testing purposes). In most cases, Knack or Zendesk will be your first step. To do this, click "Choose an app," find Knack or Zendesk, and select the appropriate trigger to start the scenario.
Add the Knack Node
Select the Knack node from the app selection panel on the right.
Knack
Add the Zendesk Node
Next, click the plus (+) icon on the Knack node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.
Knack
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Zendesk
Authenticate Zendesk
Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.
Configure the Knack and Zendesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Knack and Zendesk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Zendesk
Trigger on Webhook
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Knack
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Knack, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Knack and Zendesk integration works as expected. Depending on your setup, data should flow between Knack and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Knack + Zendesk + Slack: When a new record is created in Knack, a new ticket is created in Zendesk. Subsequently, a message is sent to a specified Slack channel to notify the support team about the new ticket.
Zendesk + Knack + Google Sheets: When a ticket is updated in Zendesk, the corresponding record in Knack is updated. A summary of the updated ticket data is then added as a new row in a Google Sheet for reporting purposes.
About Knack
Use Knack with Latenode to build custom database apps and automate workflows. Connect Knack data to other services, like CRMs or marketing tools, without code. Latenode lets you transform and route Knack data, create advanced logic, and scale automation beyond Knack's built-in limits, all visually and affordably.
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About Zendesk
Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.
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How can I connect my Knack account to Zendesk using Latenode?
To connect your Knack account to Zendesk on Latenode, follow these steps:
Can I automatically create Zendesk tickets from new Knack records?
Yes, you can! Latenode allows you to automate ticket creation, using data from Knack to pre-fill Zendesk fields. This saves time and ensures consistent data entry, leveraging no-code ease with advanced logic.
What types of tasks can I perform by integrating Knack with Zendesk?
Integrating Knack with Zendesk allows you to perform various tasks, including:
Can I use custom JavaScript functions within my Knack and Zendesk workflows?
Absolutely! Latenode provides full JavaScript support so you can extend Knack and Zendesk integrations beyond simple no-code setups and build tailored automation.
Are there any limitations to the Knack and Zendesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: