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How to connect Knack and Zendesk
Create a New Scenario to Connect Knack and Zendesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Knack, triggered by another scenario, or executed manually (for testing purposes). In most cases, Knack or Zendesk will be your first step. To do this, click "Choose an app," find Knack or Zendesk, and select the appropriate trigger to start the scenario.
Add the Knack Node
Select the Knack node from the app selection panel on the right.
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Add the Zendesk Node
Next, click the plus (+) icon on the Knack node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.
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Authenticate Zendesk
Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.
Configure the Knack and Zendesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Knack and Zendesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Knack, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Knack and Zendesk integration works as expected. Depending on your setup, data should flow between Knack and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Knack and Zendesk
Knack + Zendesk + Slack: When a new record is created in Knack, a new ticket is created in Zendesk. Subsequently, a message is sent to a specified Slack channel to notify the support team about the new ticket.
Zendesk + Knack + Google Sheets: When a ticket is updated in Zendesk, the corresponding record in Knack is updated. A summary of the updated ticket data is then added as a new row in a Google Sheet for reporting purposes.
Knack and Zendesk integration alternatives
About Knack
Use Knack with Latenode to build custom database apps and automate workflows. Connect Knack data to other services, like CRMs or marketing tools, without code. Latenode lets you transform and route Knack data, create advanced logic, and scale automation beyond Knack's built-in limits, all visually and affordably.
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About Zendesk
Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.
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See how Latenode works
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FAQ Knack and Zendesk
How can I connect my Knack account to Zendesk using Latenode?
To connect your Knack account to Zendesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Knack and click on "Connect".
- Authenticate your Knack and Zendesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zendesk tickets from new Knack records?
Yes, you can! Latenode allows you to automate ticket creation, using data from Knack to pre-fill Zendesk fields. This saves time and ensures consistent data entry, leveraging no-code ease with advanced logic.
What types of tasks can I perform by integrating Knack with Zendesk?
Integrating Knack with Zendesk allows you to perform various tasks, including:
- Create new Zendesk tickets when a new record is added to Knack.
- Update Knack records when a Zendesk ticket's status changes.
- Sync customer data between Knack and Zendesk for unified profiles.
- Trigger Knack actions based on Zendesk ticket updates.
- Send notifications from Zendesk to Knack based on priority.
Can I use custom JavaScript functions within my Knack and Zendesk workflows?
Absolutely! Latenode provides full JavaScript support so you can extend Knack and Zendesk integrations beyond simple no-code setups and build tailored automation.
Are there any limitations to the Knack and Zendesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require custom JavaScript.
- Real-time syncing depends on the API rate limits of Knack and Zendesk.
- Some advanced Zendesk features might not have direct no-code blocks.
