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How to connect Kommo and Zendesk
Create a New Scenario to Connect Kommo and Zendesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Kommo, triggered by another scenario, or executed manually (for testing purposes). In most cases, Kommo or Zendesk will be your first step. To do this, click "Choose an app," find Kommo or Zendesk, and select the appropriate trigger to start the scenario.
Add the Kommo Node
Select the Kommo node from the app selection panel on the right.
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Add the Zendesk Node
Next, click the plus (+) icon on the Kommo node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.
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Authenticate Zendesk
Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.
Configure the Kommo and Zendesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Kommo and Zendesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Kommo, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Kommo and Zendesk integration works as expected. Depending on your setup, data should flow between Kommo and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Kommo and Zendesk
Kommo + Zendesk + Slack: When a deal reaches the 'Closed Won' stage in Kommo, a Zendesk ticket is created to handle post-sale tasks, and a Slack message is sent to the support team to notify them of the new ticket.
Zendesk + Kommo + Google Sheets: When a Zendesk ticket is updated (specifically, when it's resolved), relevant ticket data and the associated Kommo deal stage are added as a new row in Google Sheets for reporting and tracking purposes.
Kommo and Zendesk integration alternatives
About Kommo
Integrate Kommo with Latenode to automate sales processes. Trigger actions in other apps when deals change status, or create Kommo leads from form submissions. Build custom workflows with no-code tools or JavaScript, scaling your sales automation without complex coding. Use Latenode's visual editor to connect Kommo to your entire tech stack.
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About Zendesk
Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.
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See how Latenode works
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FAQ Kommo and Zendesk
How can I connect my Kommo account to Zendesk using Latenode?
To connect your Kommo account to Zendesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Kommo and click on "Connect".
- Authenticate your Kommo and Zendesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zendesk tickets from new Kommo leads?
Yes, you can! Latenode's visual editor makes this easy. Triggered by new Kommo leads, an automation instantly creates a Zendesk ticket, ensuring prompt support and improved lead response times.
What types of tasks can I perform by integrating Kommo with Zendesk?
Integrating Kommo with Zendesk allows you to perform various tasks, including:
- Automatically creating Zendesk tickets when new Kommo leads are created.
- Syncing contact information between Kommo and Zendesk in real-time.
- Updating Kommo lead statuses based on Zendesk ticket status changes.
- Sending Kommo notifications for urgent Zendesk tickets.
- Creating detailed reports combining data from both Kommo and Zendesk.
How secure is my Kommo data when using the Latenode integration?
Latenode employs robust security measures, including encryption and secure authentication protocols, to protect your Kommo and Zendesk data during all integrations.
Are there any limitations to the Kommo and Zendesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Initial data migration between Kommo and Zendesk may require manual configuration.
- Custom Kommo or Zendesk fields might need specific mapping within Latenode.
- High API request volumes can be subject to rate limits imposed by Kommo or Zendesk.
