How to connect OpenPhone and Jira
Create a New Scenario to Connect OpenPhone and Jira
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a OpenPhone, triggered by another scenario, or executed manually (for testing purposes). In most cases, OpenPhone or Jira will be your first step. To do this, click "Choose an app," find OpenPhone or Jira, and select the appropriate trigger to start the scenario.

Add the OpenPhone Node
Select the OpenPhone node from the app selection panel on the right.

OpenPhone
Configure the OpenPhone
Click on the OpenPhone node to configure it. You can modify the OpenPhone URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Jira Node
Next, click the plus (+) icon on the OpenPhone node, select Jira from the list of available apps, and choose the action you need from the list of nodes within Jira.

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Authenticate Jira
Now, click the Jira node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Jira settings. Authentication allows you to use Jira through Latenode.
Configure the OpenPhone and Jira Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the OpenPhone and Jira Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Jira
Trigger on Webhook
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OpenPhone
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring OpenPhone, Jira, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the OpenPhone and Jira integration works as expected. Depending on your setup, data should flow between OpenPhone and Jira (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect OpenPhone and Jira
OpenPhone + Jira + Slack: When a call is missed in OpenPhone, a new issue is created in Jira to track the missed call as a potential bug or customer service issue. A message is then sent to a designated Slack channel to notify the development or support team about the new Jira issue.
Jira + OpenPhone + HubSpot: When a Jira issue is updated, the automation finds the associated contact in HubSpot and then uses OpenPhone to call the contact to gather additional details related to the Jira ticket.
OpenPhone and Jira integration alternatives
About OpenPhone
Use OpenPhone in Latenode to automate SMS and call workflows. Log activities, trigger actions based on call outcomes, and sync data to CRMs. By using Latenode, you orchestrate OpenPhone within complex workflows, adding logic and integrations not available in OpenPhone alone. Scale customer communication using no-code tools and AI.
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About Jira
Sync Jira issues to other tools or trigger actions based on status changes. Automate bug reporting, task assignment, or notifications without code. Latenode lets you visually integrate Jira into complex workflows. Extend functionality with JavaScript and control costs with execution-based pricing, not per-step fees.
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See how Latenode works
FAQ OpenPhone and Jira
How can I connect my OpenPhone account to Jira using Latenode?
To connect your OpenPhone account to Jira on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select OpenPhone and click on "Connect".
- Authenticate your OpenPhone and Jira accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Jira tickets from OpenPhone voicemails?
Yes, you can! Latenode enables automated Jira ticket creation from OpenPhone voicemails, ensuring critical issues are tracked and resolved faster. Leverage no-code blocks, AI, and JavaScript where needed.
What types of tasks can I perform by integrating OpenPhone with Jira?
Integrating OpenPhone with Jira allows you to perform various tasks, including:
- Create Jira issues from OpenPhone call summaries.
- Update Jira tickets when a call is completed in OpenPhone.
- Add OpenPhone call recordings to Jira tickets.
- Send OpenPhone SMS notifications on Jira issue updates.
- Sync OpenPhone contacts with Jira users.
Can I use JavaScript to customize OpenPhone-Jira workflows?
Yes, Latenode allows you to use JavaScript to customize your OpenPhone and Jira workflows, extending functionality beyond simple no-code options.
Are there any limitations to the OpenPhone and Jira integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Large-scale data synchronization might impact performance.
- Custom OpenPhone fields might need manual mapping in workflows.