Confluence and Help Scout Integration

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Automatically create Confluence knowledge base articles from Help Scout conversations. With Latenode's visual editor, customize triggers and data transformations for precise content creation. Scale affordably and keep your documentation up-to-date.

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Confluence

Help Scout

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Confluence and Help Scout

Create a New Scenario to Connect Confluence and Help Scout

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Confluence, triggered by another scenario, or executed manually (for testing purposes). In most cases, Confluence or Help Scout will be your first step. To do this, click "Choose an app," find Confluence or Help Scout, and select the appropriate trigger to start the scenario.

Add the Confluence Node

Select the Confluence node from the app selection panel on the right.

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Configure the Confluence

Click on the Confluence node to configure it. You can modify the Confluence URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Confluence

Sign In

Run node once

Add the Help Scout Node

Next, click the plus (+) icon on the Confluence node, select Help Scout from the list of available apps, and choose the action you need from the list of nodes within Help Scout.

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Authenticate Help Scout

Now, click the Help Scout node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Help Scout settings. Authentication allows you to use Help Scout through Latenode.

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Connect Help Scout

Sign In

Run node once

Configure the Confluence and Help Scout Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Select an action *

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The action ID

Run node once

Set Up the Confluence and Help Scout Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Confluence, Help Scout, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Confluence and Help Scout integration works as expected. Depending on your setup, data should flow between Confluence and Help Scout (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Confluence and Help Scout

Help Scout + Confluence + Slack: When a new conversation is started in Help Scout, a summary is posted as a new page in Confluence. A notification is then sent to a specified Slack channel to alert the team of the new knowledge base article.

Help Scout + Confluence + Jira: When a new conversation is started in Help Scout, a Jira issue is created. The Jira issue includes a link to a related Confluence page, which is identified using a search based on keywords from the Help Scout conversation.

Confluence and Help Scout integration alternatives

About Confluence

Automate Confluence tasks in Latenode: create pages, update content, or trigger workflows when pages change. Connect Confluence to other apps (like Jira or Slack) for streamlined project updates and notifications. Use Latenode’s visual editor and JS node for custom logic and efficient information sharing across teams.

Similar apps

Related categories

About Help Scout

Automate Help Scout within Latenode to streamline support workflows. Automatically escalate urgent tickets, update customer profiles, and trigger proactive outreach based on support interactions. Centralize Help Scout data with other systems in visual workflows. Use AI and scripting for advanced routing or analysis.

See how Latenode works

FAQ Confluence and Help Scout

How can I connect my Confluence account to Help Scout using Latenode?

To connect your Confluence account to Help Scout on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Confluence and click on "Connect".
  • Authenticate your Confluence and Help Scout accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically update Confluence pages from Help Scout?

Yes, you can! Latenode's visual editor makes it simple. Keep your documentation fresh based on Help Scout data, ensuring users always access the latest information.

What types of tasks can I perform by integrating Confluence with Help Scout?

Integrating Confluence with Help Scout allows you to perform various tasks, including:

  • Create Confluence pages from new Help Scout conversations.
  • Update Confluence pages with resolved Help Scout ticket data.
  • Post Help Scout conversation summaries to Confluence spaces.
  • Trigger Help Scout actions based on Confluence page updates.
  • Search Confluence for existing answers when a new ticket arrives.

HowdoIensurethelatestConfluencedocumentationisavailableinHelpScout?

Use Latenode to sync Confluence updates. Automatically post new or updated Confluence articles as Help Scout suggested articles reducing support load.

Are there any limitations to the Confluence and Help Scout integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Large file attachments in Confluence may impact workflow speed.
  • Real-time updates depend on API availability and rate limits.
  • Custom field mapping requires careful configuration in Latenode.

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