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Automatically summarize Freshdesk tickets using LlamaCloud, then update the ticket with key insights. Latenode’s visual editor and JavaScript support allow you to customize the summarization and data extraction for better insights, while saving with usage-based pricing.
Connect Freshdesk and LlamaCloud in minutes with Latenode.
Create Freshdesk to LlamaCloud workflow
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Create a New Scenario to Connect Freshdesk and LlamaCloud
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or LlamaCloud will be your first step. To do this, click "Choose an app," find Freshdesk or LlamaCloud, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LlamaCloud Node
Next, click the plus (+) icon on the Freshdesk node, select LlamaCloud from the list of available apps, and choose the action you need from the list of nodes within LlamaCloud.
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LlamaCloud
Authenticate LlamaCloud
Now, click the LlamaCloud node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LlamaCloud settings. Authentication allows you to use LlamaCloud through Latenode.
Configure the Freshdesk and LlamaCloud Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and LlamaCloud Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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LlamaCloud
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, LlamaCloud, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and LlamaCloud integration works as expected. Depending on your setup, data should flow between Freshdesk and LlamaCloud (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + LlamaCloud + Slack: When a new ticket is created in Freshdesk, LlamaCloud analyzes the ticket content to extract key information and sentiment. If the sentiment is negative and urgency is detected, a summary of the urgent issue is sent to a dedicated Slack channel.
Freshdesk + LlamaCloud + Google Sheets: When a new ticket is created in Freshdesk, LlamaCloud analyzes the ticket content to extract customer sentiment. The sentiment analysis results are then automatically added as a new row in a Google Sheet, allowing for easy tracking of customer sentiment trends over time.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About LlamaCloud
Use LlamaCloud inside Latenode to streamline AI model deployment. Build workflows that automate prompt engineering, A/B testing, and model evaluation. Connect data sources, trigger LlamaCloud jobs, and manage results via webhooks or REST. Scale AI tasks and track performance visually without complex code.
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How can I connect my Freshdesk account to LlamaCloud using Latenode?
To connect your Freshdesk account to LlamaCloud on Latenode, follow these steps:
Can I automatically analyze Freshdesk tickets using LlamaCloud?
Yes, you can! Latenode enables seamless analysis of Freshdesk tickets via LlamaCloud, using AI to extract key insights and improve response times. Build custom, scalable workflows with no code.
What types of tasks can I perform by integrating Freshdesk with LlamaCloud?
Integrating Freshdesk with LlamaCloud allows you to perform various tasks, including:
Can I use JavaScript within my Freshdesk and LlamaCloud automations?
Yes, Latenode lets you add custom JavaScript code to enhance your Freshdesk and LlamaCloud automations for complex logic and data manipulation.
Are there any limitations to the Freshdesk and LlamaCloud integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: