This template watches Freshdesk for new tickets, trims ticket id, subject, and requester in JavaScript, and texts your on-call number from Twilio.
Connect Freshdesk and Twilio, then point the trigger at the Freshdesk account you support. Put the Twilio Account SID and Auth Token on the Twilio connection.
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The scenario starts when Freshdesk creates a new support ticket.
JavaScript takes ticket id, subject, and requester so the SMS stays within length limits.
Twilio delivers the alert from your Twilio number to the phone you set.
Add a Freshdesk connection with API access to the helpdesk you want to watch. Add a trigger for new tickets.
Add a JavaScript node to format ticket id, subject, and requester for SMS.
Add a Twilio connection with your Account SID and Auth Token. Choose the from-number, set the destination phone, and map the JavaScript text. Open a test ticket and confirm the SMS.
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