This template watches Freshdesk for new tickets, shapes a short alert in JavaScript from ticket id, subject, and requester, and sends it with WhatsApp Business Cloud.
Connect Freshdesk and WhatsApp Business Cloud. Put the Freshdesk API key on the Freshdesk connection. Put the Cloud API token on the WhatsApp Business Cloud connection. Use an approved template when Meta requires one.
Latenode bills workflow runtime in CPU seconds. The first 10,000 CPU seconds are free each month, then usage follows pay-as-you-go CPU-second pricing. Plug-and-Play (PnP) AI nodes are billed separately—each PnP token is $1 USD, charged pay-as-you-go at vendor cost plus a small processing fee, with no API keys required.
Full pricing — how CPU seconds work →Workflow preview
The scenario starts when a new ticket is created in the Freshdesk account you connect.
JavaScript reads ticket id, subject, and requester into a short WhatsApp body.
WhatsApp Business Cloud delivers the alert to the number you set. Use an approved template when Meta requires one.
Add a Freshdesk connection and paste your Freshdesk API key there. Watch new tickets on the account you care about.
Add a WhatsApp Business Cloud connection. Put the Cloud API token and phone number id on that connection.
In JavaScript, build the alert from ticket id, subject, and requester. Send with WhatsApp Business Cloud to the destination number. Create a test ticket and confirm the WhatsApp arrives.
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