Latenode
Freshdesk
WhatsApp Business Cloud

Automatically notify WhatsApp on new Freshdesk tickets

This automation sends a WhatsApp notification to a designated recipient whenever a new ticket is created in Freshdesk, a customer service platform. This helps ensure prompt awareness and response to customer issues, improving overall support quality and customer satisfaction.

The automation integrates Freshdesk and WhatsApp Notifications, automatically triggering a WhatsApp message when a new ticket is logged in Freshdesk. This allows support teams to stay informed and responsive to customer inquiries through their preferred communication channel.

Updated Apr 2, 2026Est. run: 8sEst. cost: $0.0005
How Latenode estimates time and cost

Latenode bills workflow runs in credits: 1 credit = 30 seconds of processing. Minimum charge per run depends on your plan. Plug-and-Play (PnP) AI nodes are billed separately—each PnP token is $1 USD, charged pay-as-you-go at vendor cost plus a small processing fee, with no API keys required.

Full pricing — how credits work →
Integrations & automation

Workflow preview

What this template does

  • Triggers a WhatsApp notification when a new Freshdesk ticket is created
  • Sends the notification to a designated WhatsApp recipient
  • Enables real-time awareness of new customer issues
  • Facilitates prompt response to customer inquiries
  • Enhances customer service quality and satisfaction

How it works

1
Trigger

New Ticket in Freshdesk

A new ticket is created in the Freshdesk customer service platform, triggering the automation.

2
Logic

Extract Ticket Details

The automation extracts key details from the new Freshdesk ticket, such as the customer name, issue description, and other relevant information.

3
Logic

Custom Ticket Processing

The extracted ticket data is transformed and formatted using custom code to prepare the content for the WhatsApp notification.

4
Action

Send WhatsApp Notification

The automation sends a WhatsApp message with the processed ticket details to the designated recipient, ensuring prompt awareness and response to the customer issue.

Setup guide

1

Add Freshdesk Credential

Add your Freshdesk API key in the Latenode Credentials panel. This will allow the automation to securely access your Freshdesk account.

2

Add WhatsApp Credential

Add your WhatsApp Business Cloud API key in the Latenode Credentials panel. This will enable the automation to send WhatsApp notifications.

3

Configure Freshdesk Trigger

In the Latenode visual builder, add a Freshdesk 'New Ticket' trigger node. Map the relevant ticket fields you want to include in the WhatsApp notification.

4

Configure WhatsApp Action

Add a WhatsApp 'Send Message' action node. Configure the message template, including the recipient's phone number and the ticket details you mapped from the Freshdesk trigger.

5

Test and Deploy

Test the workflow by manually triggering it in the Latenode builder. Once you've verified it works as expected, deploy the automation to start sending WhatsApp notifications for new Freshdesk tickets.

Requirements

A Freshdesk account with the ability to create and manage tickets
A WhatsApp Business Cloud API account with necessary permissions to send messages
API credentials (API key, access token, etc.) for integrating Freshdesk and WhatsApp Business Cloud
Ability to configure a Latenode workflow with the Freshdesk and WhatsApp Business Cloud integrations

FAQ

Common questions about this template

Each run uses credits on your Latenode plan. We charge for processing time (1 credit = 30 seconds). Your actual cost depends on your plan and how long the run takes. See pricing plans for plans and how credits work.
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