This automation template allows users to automatically send a WhatsApp notification to a designated recipient whenever a new ticket is created in Freshdesk.
This integration streamlines the customer support workflow by instantly notifying the appropriate team member of new incoming tickets, enabling faster response times and improved customer service. The template connects the Freshdesk ticketing system with the WhatsApp messaging platform, automatically triggering a WhatsApp message to be sent to a predefined contact whenever a new ticket is registered in Freshdesk.
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The automation template connects to the Freshdesk ticketing system to monitor for new ticket creation events.
Whenever a new ticket is created in Freshdesk, the automation triggers the sending of a WhatsApp message to a predefined contact, informing them of the new ticket.
1. In the Latenode Credentials panel, add a new Freshdesk credential. Enter your Freshdesk API key.
1. Add a Freshdesk trigger node to your workflow. 2. In the node settings, select the Freshdesk credential you added earlier. 3. Choose the 'New Ticket' event to trigger the workflow.
1. In the Latenode Credentials panel, add a new WhatsApp Business Cloud credential. Enter your WhatsApp API key.
1. Add a WhatsApp Business Cloud node to your workflow. 2. In the node settings, select the WhatsApp credential you added earlier. 3. Configure the message content, recipient phone number, and any other required settings.
1. In the WhatsApp Business Cloud node settings, use the field mapping feature to map relevant Freshdesk ticket data (e.g. ticket number, customer name, issue description) into the WhatsApp message template.
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