How to connect Help Scout and Realgeeks
Create a New Scenario to Connect Help Scout and Realgeeks
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Help Scout, triggered by another scenario, or executed manually (for testing purposes). In most cases, Help Scout or Realgeeks will be your first step. To do this, click "Choose an app," find Help Scout or Realgeeks, and select the appropriate trigger to start the scenario.

Add the Help Scout Node
Select the Help Scout node from the app selection panel on the right.


Help Scout

Configure the Help Scout
Click on the Help Scout node to configure it. You can modify the Help Scout URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Realgeeks Node
Next, click the plus (+) icon on the Help Scout node, select Realgeeks from the list of available apps, and choose the action you need from the list of nodes within Realgeeks.


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Realgeeks

Authenticate Realgeeks
Now, click the Realgeeks node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Realgeeks settings. Authentication allows you to use Realgeeks through Latenode.
Configure the Help Scout and Realgeeks Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Help Scout and Realgeeks Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Realgeeks
Trigger on Webhook
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Help Scout
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Help Scout, Realgeeks, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Help Scout and Realgeeks integration works as expected. Depending on your setup, data should flow between Help Scout and Realgeeks (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Help Scout and Realgeeks
Realgeeks + Help Scout + Slack: When a new lead is created in Realgeeks, a Help Scout conversation is created. Then a Slack message is sent to a designated channel notifying the team of the new lead and linking to the Help Scout conversation.
Realgeeks + Help Scout + Google Sheets: When a new lead is created in Realgeeks, a new chat thread is created in Help Scout. The Realgeeks lead information and the Help Scout thread ID are then added as a new row in a Google Sheet for tracking.
Help Scout and Realgeeks integration alternatives

About Help Scout
Automate Help Scout within Latenode to streamline support workflows. Automatically escalate urgent tickets, update customer profiles, and trigger proactive outreach based on support interactions. Centralize Help Scout data with other systems in visual workflows. Use AI and scripting for advanced routing or analysis.
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About Realgeeks
Automate real estate lead management with Realgeeks in Latenode. Update your CRM, trigger follow-up emails, or send SMS alerts automatically when new leads are captured. Latenode’s visual editor and flexible nodes let you filter, enrich, and route lead data based on custom criteria, creating scalable workflows without complex coding.
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See how Latenode works
FAQ Help Scout and Realgeeks
How can I connect my Help Scout account to Realgeeks using Latenode?
To connect your Help Scout account to Realgeeks on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Help Scout and click on "Connect".
- Authenticate your Help Scout and Realgeeks accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Realgeeks leads from new Help Scout conversations?
Yes, you can! Latenode allows you to automate lead creation, triggering it every time a new conversation starts in Help Scout. This ensures no lead is missed, boosting your sales pipeline.
What types of tasks can I perform by integrating Help Scout with Realgeeks?
Integrating Help Scout with Realgeeks allows you to perform various tasks, including:
- Create new Realgeeks leads from Help Scout conversations tagged as "potential lead".
- Update Realgeeks lead information based on Help Scout conversation updates.
- Send Help Scout replies as notes to the corresponding Realgeeks lead.
- Trigger automated email sequences in Realgeeks based on Help Scout tags.
- Sync Help Scout customer data with Realgeeks contact properties.
Can I use JavaScript code to manipulate data between Help Scout and Realgeeks?
Yes! Latenode allows you to use JavaScript to transform data between Help Scout and Realgeeks, creating advanced workflows that fit your specific needs.
Are there any limitations to the Help Scout and Realgeeks integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Realgeeks API limits may affect the number of records that can be processed.
- Complex data transformations may require advanced JavaScript knowledge.
- Initial setup requires administrator privileges for both Help Scout and Realgeeks.