Microsoft Power BI and Zoho Desk Integration

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Microsoft Power BI + Zoho Desk integration

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Microsoft Power BI

Zoho Desk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Microsoft Power BI and Zoho Desk

Create a New Scenario to Connect Microsoft Power BI and Zoho Desk

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Microsoft Power BI, triggered by another scenario, or executed manually (for testing purposes). In most cases, Microsoft Power BI or Zoho Desk will be your first step. To do this, click "Choose an app," find Microsoft Power BI or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Microsoft Power BI Node

Select the Microsoft Power BI node from the app selection panel on the right.

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Configure the Microsoft Power BI

Click on the Microsoft Power BI node to configure it. You can modify the Microsoft Power BI URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Zoho Desk Node

Next, click the plus (+) icon on the Microsoft Power BI node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Authenticate Zoho Desk

Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.

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Configure the Microsoft Power BI and Zoho Desk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the Microsoft Power BI and Zoho Desk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Microsoft Power BI, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the Microsoft Power BI and Zoho Desk integration works as expected. Depending on your setup, data should flow between Microsoft Power BI and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Microsoft Power BI and Zoho Desk

Zoho Desk + Microsoft Power BI + Microsoft Teams: When a new critical support ticket is created in Zoho Desk, Power BI retrieves relevant dashboard data, and Microsoft Teams sends a channel message with a summary and link to the dashboard.

Zoho Desk + Microsoft Power BI + Google Sheets: Analyze support ticket trends in Power BI by pulling data from Zoho Desk. Summarized data, like ticket counts and average resolution times, is then saved to a Google Sheet for reporting.

Microsoft Power BI and Zoho Desk integration alternatives

About Microsoft Power BI

Use Power BI in Latenode to automate report generation and data analysis. Trigger report refreshes based on real-time events, then use Latenode to share insights across your team via Slack, email, or other apps. Automate your analytics pipeline and react faster, without manual Power BI updates. Latenode adds scheduling and distribution.

About Zoho Desk

Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.

See how Latenode works

FAQ Microsoft Power BI and Zoho Desk

How can I connect my Microsoft Power BI account to Zoho Desk using Latenode?

To connect your Microsoft Power BI account to Zoho Desk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Microsoft Power BI and click on "Connect".
  • Authenticate your Microsoft Power BI and Zoho Desk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I track desk tickets in Power BI?

Yes, you can! Latenode's flexible data transformation lets you send Zoho Desk ticket data to Microsoft Power BI for insightful reports. Get a clear view of support performance.

What types of tasks can I perform by integrating Microsoft Power BI with Zoho Desk?

Integrating Microsoft Power BI with Zoho Desk allows you to perform various tasks, including:

  • Generate reports on ticket resolution times using Power BI dashboards.
  • Automatically update Power BI with new Zoho Desk tickets.
  • Visualize customer satisfaction scores from Zoho Desk in Power BI.
  • Trigger Zoho Desk actions based on Power BI data thresholds.
  • Create detailed reports combining sales & support data from both apps.

How secure is the Power BI data transferred via Latenode?

Latenode employs robust encryption and security protocols to ensure your Microsoft Power BI data is transferred securely between apps, protecting sensitive information.

Are there any limitations to the Microsoft Power BI and Zoho Desk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data transformations may require JavaScript knowledge.
  • Real-time data updates depend on the API limits of both apps.
  • Initial setup requires understanding of both Microsoft Power BI and Zoho Desk APIs.

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