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How to connect Sinch and Vitally
Create a New Scenario to Connect Sinch and Vitally
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Sinch, triggered by another scenario, or executed manually (for testing purposes). In most cases, Sinch or Vitally will be your first step. To do this, click "Choose an app," find Sinch or Vitally, and select the appropriate trigger to start the scenario.
Add the Sinch Node
Select the Sinch node from the app selection panel on the right.
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Add the Vitally Node
Next, click the plus (+) icon on the Sinch node, select Vitally from the list of available apps, and choose the action you need from the list of nodes within Vitally.
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Authenticate Vitally
Now, click the Vitally node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Vitally settings. Authentication allows you to use Vitally through Latenode.
Configure the Sinch and Vitally Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Sinch and Vitally Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Sinch, Vitally, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Sinch and Vitally integration works as expected. Depending on your setup, data should flow between Sinch and Vitally (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Sinch and Vitally
Sinch + Vitally + Slack: When a new SMS is received via Sinch, the automation searches for the user in Vitally based on the phone number. If found, the user's profile is updated, and a summary of the interaction is sent to a Slack channel for review.
Vitally + Sinch + Zendesk: When a user's profile is updated in Vitally, if a condition is met (e.g., customer health score drops), an SMS is sent via Sinch to the customer, and a new Zendesk ticket is created for the support team.
Sinch and Vitally integration alternatives
About Sinch
Use Sinch in Latenode to automate SMS tasks. Send messages for order updates, appointment reminders, or two-factor authentication directly from your workflows. Benefit from Latenode's visual editor to easily integrate Sinch with other apps. Scale communication tasks without complex coding or expensive per-step pricing.
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About Vitally
Use Vitally in Latenode to centralize customer success data and automate actions based on health scores. Sync data, trigger alerts for at-risk users, and personalize support workflows, all within Latenode's visual editor. Combine Vitally's insights with other tools for smarter, automated customer lifecycle management.
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FAQ Sinch and Vitally
How can I connect my Sinch account to Vitally using Latenode?
To connect your Sinch account to Vitally on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Sinch and click on "Connect".
- Authenticate your Sinch and Vitally accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger Vitally updates based on Sinch SMS events?
Yes, you can! Latenode allows you to create automated workflows that update Vitally based on SMS interactions in Sinch, ensuring accurate customer data and real-time engagement tracking.
What types of tasks can I perform by integrating Sinch with Vitally?
Integrating Sinch with Vitally allows you to perform various tasks, including:
- Automatically create new Vitally users from Sinch incoming messages.
- Update user attributes in Vitally based on SMS engagement.
- Send targeted Sinch SMS messages based on Vitally segments.
- Trigger internal alerts based on customer SMS sentiment analysis.
- Log Sinch SMS interactions directly within Vitally activity feeds.
Can I use Javascript code to extend the Sinch functionality?
Yes! Latenode's Javascript blocks enable powerful custom logic and data transformation within your Sinch workflows for advanced use cases.
Are there any limitations to the Sinch and Vitally integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require custom JavaScript code.
- Rate limits on Sinch and Vitally APIs may affect workflow performance.
- Initial setup requires a basic understanding of both Sinch and Vitally.
