This template watches your Telegram bot for new messages, looks up or creates the user in Latenode Database, and opens or reuses a support ticket.
It forwards the user message to your support chat and sends the team's reply back. For a broadcast, JavaScript loads stored users and Telegram sends the update. Connect Telegram. Put the bot token on the Telegram connection.
Latenode bills workflow runtime in CPU seconds. The first 10,000 CPU seconds are free each month, then usage follows pay-as-you-go CPU-second pricing. Plug-and-Play (PnP) AI nodes are billed separately—each PnP token is $1 USD, charged pay-as-you-go at vendor cost plus a small processing fee, with no API keys required.
Full pricing — how CPU seconds work →Workflow preview
The scenario starts when someone sends a message to your Telegram bot.
Latenode Database returns the user record, or JavaScript creates one with chat id and name.
JavaScript reuses the stored ticket id or opens a new forum topic, then Telegram forwards the message to the support chat.
When support replies, Telegram sends that text back to the user. For a broadcast, JavaScript loads users from Latenode Database and Telegram sends the update.
Add a Telegram connection and paste your bot token there. Add a trigger for new updates on that bot. Set the support chat id the bot can post in.
Create an object per user with chat id, name, ticket id, and a blocked flag. Look up by chat id on every incoming message.
In JavaScript, if the message is from a user, open or reuse a ticket and forward it to the support chat. If the message is a support reply, send it back to that user's chat id.
When a message arrives from the broadcast chat you trust, load users from Latenode Database, skip blocked records, and send the text with Telegram. Pause briefly between batches if you send to a large list. Test with one user first.
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