How to connect CloudTalk and Code
Create a New Scenario to Connect CloudTalk and Code
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Code will be your first step. To do this, click "Choose an app," find CloudTalk or Code, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.

CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Code Node
Next, click the plus (+) icon on the CloudTalk node, select Code from the list of available apps, and choose the action you need from the list of nodes within Code.

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Authenticate Code
Now, click the Code node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Code settings. Authentication allows you to use Code through Latenode.
Configure the CloudTalk and Code Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Code Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring CloudTalk, Code, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Code integration works as expected. Depending on your setup, data should flow between CloudTalk and Code (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Code
CloudTalk + Code + Google Sheets: When a new call is received in CloudTalk, its details are passed to a Code block for processing (e.g., formatting or data enrichment). The processed data is then saved to a Google Sheets spreadsheet for reporting and analysis.
CloudTalk + Code + Slack: When a new call occurs in CloudTalk, the call transcript is analyzed by a Code block to identify urgent customer issues. If an issue is detected, the responsible agent is notified via Slack with the details and a link to the transcript.
CloudTalk and Code integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Code
Need custom logic within your Latenode workflows? Code lets you add JavaScript snippets and NPM modules directly into your automation flows. Transform data, handle complex calculations, and connect to unsupported APIs. Latenode makes it easy to manage code alongside no-code steps, ensuring scalability and maintainability.
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See how Latenode works
FAQ CloudTalk and Code
How can I connect my CloudTalk account to Code using Latenode?
To connect your CloudTalk account to Code on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Code accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Code with new CloudTalk call data?
Yes, you can! Latenode lets you build custom workflows to seamlessly update Code with CloudTalk data, ensuring consistent information across your systems and saving valuable time.
What types of tasks can I perform by integrating CloudTalk with Code?
Integrating CloudTalk with Code allows you to perform various tasks, including:
- Automatically logging CloudTalk call details in Code's database.
- Triggering Code builds based on specific CloudTalk call outcomes.
- Sending SMS updates via CloudTalk when Code deployment completes.
- Creating new Code tickets from missed CloudTalk calls.
- Updating Code projects based on CloudTalk customer feedback.
What kind of support does Latenode offer for CloudTalk integrations?
Latenode provides comprehensive documentation and community support, plus dedicated support tiers to assist with building complex integrations.
Are there any limitations to the CloudTalk and Code integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations might require JavaScript coding.
- The number of API calls is limited by your CloudTalk and Code plans.
- Real-time updates depend on the polling interval of each service.