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Automatically create Freshdesk tickets from negative mentions on X (Twitter) and prioritize based on sentiment. Latenode’s visual editor and affordable pricing make complex customer support automation simple.
Connect Freshdesk and X (Twitter) in minutes with Latenode.
Create Freshdesk to X (Twitter) workflow
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Freshdesk
X (Twitter)
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Create a New Scenario to Connect Freshdesk and X (Twitter)
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or X (Twitter) will be your first step. To do this, click "Choose an app," find Freshdesk or X (Twitter), and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the X (Twitter) Node
Next, click the plus (+) icon on the Freshdesk node, select X (Twitter) from the list of available apps, and choose the action you need from the list of nodes within X (Twitter).
Freshdesk
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X (Twitter)
Authenticate X (Twitter)
Now, click the X (Twitter) node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your X (Twitter) settings. Authentication allows you to use X (Twitter) through Latenode.
Configure the Freshdesk and X (Twitter) Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and X (Twitter) Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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X (Twitter)
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, X (Twitter), and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and X (Twitter) integration works as expected. Depending on your setup, data should flow between Freshdesk and X (Twitter) (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + X (Twitter) + Slack: When a new critical ticket is created in Freshdesk, automatically create a post on X (Twitter) to inform users about the issue and then notify the support team in a dedicated Slack channel.
X (Twitter) + Google Sheets + Freshdesk: Track brand mentions on X (Twitter), log them into a Google Sheet, and if the sentiment of the tweet is negative (determined by manual review of the sheet), create a Freshdesk ticket.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About X (Twitter)
Automate social listening and brand monitoring with X (Twitter) in Latenode. Track mentions, analyze sentiment, and trigger alerts or actions based on real-time tweets. Use no-code tools or custom JavaScript to filter, format, and route data to your team or other apps, creating scalable workflows for social media management without complex coding.
Similar apps
Related categories
How can I connect my Freshdesk account to X (Twitter) using Latenode?
To connect your Freshdesk account to X (Twitter) on Latenode, follow these steps:
Can I automatically tweet new Freshdesk knowledge base articles?
Yes, you can! With Latenode, instantly tweet new Freshdesk articles to boost visibility. Leverage our AI blocks to tailor each tweet, ensuring maximum engagement and driving traffic back to your help center.
What types of tasks can I perform by integrating Freshdesk with X (Twitter)?
Integrating Freshdesk with X (Twitter) allows you to perform various tasks, including:
How secure is my Freshdesk data when used within Latenode workflows?
Latenode employs advanced encryption and security protocols to ensure the confidentiality and integrity of your Freshdesk data throughout all workflow executions.
Are there any limitations to the Freshdesk and X (Twitter) integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: