Google Vertex AI and Vitally Integration

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Enrich Vitally customer profiles by using Google Vertex AI to analyze support tickets, chats, and emails. Latenode’s visual editor and affordable execution pricing make it easier to build and scale AI-powered customer intelligence workflows with no-code and JavaScript.

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Google Vertex AI

Vitally

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Google Vertex AI and Vitally

Create a New Scenario to Connect Google Vertex AI and Vitally

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Vertex AI, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Vertex AI or Vitally will be your first step. To do this, click "Choose an app," find Google Vertex AI or Vitally, and select the appropriate trigger to start the scenario.

Add the Google Vertex AI Node

Select the Google Vertex AI node from the app selection panel on the right.

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Configure the Google Vertex AI

Click on the Google Vertex AI node to configure it. You can modify the Google Vertex AI URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Vitally Node

Next, click the plus (+) icon on the Google Vertex AI node, select Vitally from the list of available apps, and choose the action you need from the list of nodes within Vitally.

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Authenticate Vitally

Now, click the Vitally node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Vitally settings. Authentication allows you to use Vitally through Latenode.

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Configure the Google Vertex AI and Vitally Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the Google Vertex AI and Vitally Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Google Vertex AI, Vitally, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Google Vertex AI and Vitally integration works as expected. Depending on your setup, data should flow between Google Vertex AI and Vitally (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Google Vertex AI and Vitally

Vitally + Google Vertex AI + Slack: When a new note is created in Vitally, the note's content is analyzed for sentiment using Google Vertex AI. If the sentiment is negative, a message is sent to a designated Slack channel alerting the team.

Vitally + Google Vertex AI + Zendesk: When a new note is created in Vitally, the note's content is summarized using Google Vertex AI. If the summary indicates an urgent issue, a new ticket is created in Zendesk to address it.

Google Vertex AI and Vitally integration alternatives

About Google Vertex AI

Use Vertex AI in Latenode to build AI-powered automation. Quickly integrate machine learning models for tasks like sentiment analysis or image recognition. Automate data enrichment or content moderation workflows without complex coding. Latenode’s visual editor makes it easier to chain AI tasks and scale them reliably, paying only for the execution time of each flow.

About Vitally

Use Vitally in Latenode to centralize customer success data and automate actions based on health scores. Sync data, trigger alerts for at-risk users, and personalize support workflows, all within Latenode's visual editor. Combine Vitally's insights with other tools for smarter, automated customer lifecycle management.

See how Latenode works

FAQ Google Vertex AI and Vitally

How can I connect my Google Vertex AI account to Vitally using Latenode?

To connect your Google Vertex AI account to Vitally on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Google Vertex AI and click on "Connect".
  • Authenticate your Google Vertex AI and Vitally accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I analyze user sentiment using Google Vertex AI and update Vitally?

Yes! Latenode lets you analyze user feedback with Google Vertex AI and automatically update Vitally, enhancing your customer insights and enabling proactive engagement.

What types of tasks can I perform by integrating Google Vertex AI with Vitally?

Integrating Google Vertex AI with Vitally allows you to perform various tasks, including:

  • Automatically tagging Vitally users based on AI-analyzed support tickets.
  • Generating personalized onboarding messages with AI for new Vitally users.
  • Predicting churn risk using AI and updating user segments in Vitally.
  • Summarizing customer feedback using Google Vertex AI and storing it in Vitally.
  • Automatically creating support tickets in Vitally from AI-detected issues.

How can I use custom JavaScript with Google Vertex AI on Latenode?

Latenode allows you to enhance Google Vertex AI integrations with custom JavaScript for advanced data manipulation or API calls, unlocking maximum flexibility.

Are there any limitations to the Google Vertex AI and Vitally integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Large data transfers may incur additional Google Vertex AI costs.
  • Vitally API rate limits may affect high-volume data synchronization.
  • Custom Google Vertex AI models require proper setup outside of Latenode.

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