How to connect PagerDuty and RingCentral
Create a New Scenario to Connect PagerDuty and RingCentral
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a PagerDuty, triggered by another scenario, or executed manually (for testing purposes). In most cases, PagerDuty or RingCentral will be your first step. To do this, click "Choose an app," find PagerDuty or RingCentral, and select the appropriate trigger to start the scenario.

Add the PagerDuty Node
Select the PagerDuty node from the app selection panel on the right.

PagerDuty
Configure the PagerDuty
Click on the PagerDuty node to configure it. You can modify the PagerDuty URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the RingCentral Node
Next, click the plus (+) icon on the PagerDuty node, select RingCentral from the list of available apps, and choose the action you need from the list of nodes within RingCentral.

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Authenticate RingCentral
Now, click the RingCentral node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your RingCentral settings. Authentication allows you to use RingCentral through Latenode.
Configure the PagerDuty and RingCentral Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the PagerDuty and RingCentral Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring PagerDuty, RingCentral, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the PagerDuty and RingCentral integration works as expected. Depending on your setup, data should flow between PagerDuty and RingCentral (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect PagerDuty and RingCentral
PagerDuty + RingCentral + Slack: When a high-priority incident is triggered in PagerDuty, automatically create a conference call in RingCentral using the Create Bridge action and notify relevant teams in Slack via a public channel message.
RingCentral + PagerDuty + Zendesk: When a new SMS is received through RingCentral, create a high-priority ticket in Zendesk and trigger an incident in PagerDuty to alert the on-call team.
PagerDuty and RingCentral integration alternatives
About PagerDuty
Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.
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About RingCentral
Integrate RingCentral with Latenode to automate call logging, SMS alerts, and contact management. Trigger workflows based on call events, automatically updating records in other apps like CRMs or support tools. Use Latenode's visual editor and scripting nodes for customized call handling and data synchronization.
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See how Latenode works
FAQ PagerDuty and RingCentral
How can I connect my PagerDuty account to RingCentral using Latenode?
To connect your PagerDuty account to RingCentral on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select PagerDuty and click on "Connect".
- Authenticate your PagerDuty and RingCentral accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically call responders on PagerDuty incidents?
Yes, with Latenode! Trigger RingCentral calls to on-call responders upon PagerDuty incident creation, ensuring rapid response. Latenode’s visual editor makes setup simple, even with advanced call routing.
What types of tasks can I perform by integrating PagerDuty with RingCentral?
Integrating PagerDuty with RingCentral allows you to perform various tasks, including:
- Automatically sending RingCentral SMS alerts for high-priority PagerDuty incidents.
- Creating RingCentral call conferences when a major incident is declared in PagerDuty.
- Updating PagerDuty incidents with call recordings from RingCentral.
- Silencing RingCentral notifications when PagerDuty schedules are active.
- Triggering RingCentral outbound calls to acknowledge PagerDuty incidents.
How can I customize PagerDuty incident notifications in Latenode?
Use Latenode's JavaScript blocks to format custom RingCentral messages based on PagerDuty incident data. Control message content and delivery for clarity.
Are there any limitations to the PagerDuty and RingCentral integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex call routing scenarios might require custom JavaScript coding in Latenode.
- Large volumes of incident data could impact workflow execution speed without optimization.
- Real-time synchronization depends on the API rate limits of both PagerDuty and RingCentral.