How to connect PagerDuty and Shopify
Create a New Scenario to Connect PagerDuty and Shopify
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a PagerDuty, triggered by another scenario, or executed manually (for testing purposes). In most cases, PagerDuty or Shopify will be your first step. To do this, click "Choose an app," find PagerDuty or Shopify, and select the appropriate trigger to start the scenario.

Add the PagerDuty Node
Select the PagerDuty node from the app selection panel on the right.

PagerDuty
Configure the PagerDuty
Click on the PagerDuty node to configure it. You can modify the PagerDuty URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Shopify Node
Next, click the plus (+) icon on the PagerDuty node, select Shopify from the list of available apps, and choose the action you need from the list of nodes within Shopify.

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Authenticate Shopify
Now, click the Shopify node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Shopify settings. Authentication allows you to use Shopify through Latenode.
Configure the PagerDuty and Shopify Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the PagerDuty and Shopify Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring PagerDuty, Shopify, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the PagerDuty and Shopify integration works as expected. Depending on your setup, data should flow between PagerDuty and Shopify (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect PagerDuty and Shopify
PagerDuty + Shopify + Slack: When a high-priority incident is triggered in PagerDuty, find products in Shopify and notify the support team in Slack with details about the incident and potentially affected products for investigation.
Shopify + PagerDuty + Jira: When Shopify detects a new fraudulent order, automatically create a PagerDuty incident and a Jira ticket for the engineering team to investigate the fraud pattern and prevent future occurrences.
PagerDuty and Shopify integration alternatives
About PagerDuty
Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.
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About Shopify
Sync Shopify orders, customers, or inventory data with other apps using Latenode. Automate fulfillment, update databases, or trigger marketing campaigns based on sales events. Use visual workflows to customize logic without code, and scale processes affordably based on execution time.
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See how Latenode works
FAQ PagerDuty and Shopify
How can I connect my PagerDuty account to Shopify using Latenode?
To connect your PagerDuty account to Shopify on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select PagerDuty and click on "Connect".
- Authenticate your PagerDuty and Shopify accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically alert on-call teams about high-value Shopify order issues?
Yes, you can! Latenode's advanced logic and AI blocks let you filter Shopify orders and instantly trigger PagerDuty incidents for priority support, reducing revenue loss and improving customer satisfaction.
What types of tasks can I perform by integrating PagerDuty with Shopify?
Integrating PagerDuty with Shopify allows you to perform various tasks, including:
- Create PagerDuty incidents for critical Shopify checkout errors.
- Automatically escalate urgent order fulfillment problems to on-call staff.
- Log detailed Shopify event data to PagerDuty incident notes for context.
- Trigger Shopify refunds based on PagerDuty incident resolution status.
- Send automated SMS updates to customers about critical order delays.
How does Latenode handle Shopify API rate limits with PagerDuty actions?
Latenode manages Shopify API limits intelligently, using queues and retries to ensure reliable PagerDuty notifications, even during peak sales periods.
Are there any limitations to the PagerDuty and Shopify integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical Shopify data import is limited to recent orders and events.
- Complex Shopify discount logic may require custom JavaScript for full support.
- PagerDuty incident customization is subject to PagerDuty API limitations.