Latenode
PagerDuty
Gmail

Automatically monitor PagerDuty and email stakeholders on new incidents

This automation allows users to monitor the PagerDuty incident management platform and automatically send email notifications to relevant stakeholders whenever a new incident is created or an existing incident changes state.

The integration pulls incident details like the service ID and incident key from PagerDuty and populates the email content, helping teams stay informed about critical issues. This is especially useful for digital businesses and enterprises that rely on PagerDuty to maintain their digital operations.

Updated Apr 2, 2026Est. run: 7sEst. cost: $0.0004
How Latenode estimates time and cost

Latenode bills workflow runs in credits: 1 credit = 30 seconds of processing. Minimum charge per run depends on your plan. Plug-and-Play (PnP) AI nodes are billed separately—each PnP token is $1 USD, charged pay-as-you-go at vendor cost plus a small processing fee, with no API keys required.

Full pricing — how credits work →
Integrations & automation

Workflow preview

What this template does

  • Automatically monitors the PagerDuty incident management platform for new incidents
  • Extracts incident details like service ID and incident key from PagerDuty
  • Formats and sends email notifications to relevant stakeholders about new incidents
  • Keeps teams informed about critical issues impacting digital operations
  • Helps teams stay on top of PagerDuty incidents in near real-time

How it works

1
Trigger

Monitor PagerDuty Incidents

The integration continuously monitors the PagerDuty incident management platform for new incidents or changes to existing incidents.

2
Logic

Process Incident Details

When a new incident is detected or an existing incident changes state, the integration extracts key details about the incident, such as the service ID and incident key.

3
Action

Send Incident Notification Email

The integration populates an email template with the incident details and sends a notification to the relevant stakeholders, keeping them informed about critical issues.

Setup guide

1

Add PagerDuty Integration

Add a PagerDuty Credential in the Latenode Credentials panel. Enter your PagerDuty API key to authenticate the integration.

2

Configure PagerDuty Trigger

Add a PagerDuty Trigger node in the Latenode builder. Configure it to monitor for 'New or Updated Incident' events in your PagerDuty account.

3

Customize Email Template

Add an Email node in the Latenode builder. Configure the email subject, body, and recipient(s) using the incident data from the PagerDuty Trigger node.

4

Map Incident Details

In the Email node settings, map the relevant PagerDuty incident details (e.g. service ID, incident key) to the email template fields to include them in the notification.

5

Test and Deploy

Test the workflow by triggering a new incident in your PagerDuty account. Once verified, deploy the Latenode automation to start sending email notifications for new or updated PagerDuty incidents.

Requirements

Connect to the PagerDuty API to monitor for new incidents and incident state changes
Obtain API credentials (API key or OAuth access token) for the PagerDuty account
Set up email integration to send notifications to relevant stakeholders
Configure email templates to include incident details like service ID and incident key

FAQ

Common questions about this template

Each run uses credits on your Latenode plan. We charge for processing time (1 credit = 30 seconds). Your actual cost depends on your plan and how long the run takes. See pricing plans for plans and how credits work.
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