Latenode
Google Forms
Jira
Google sheets
Gmail

Automate Jira ticket creation from Google Form submissions

This workflow automates the process of creating Jira tickets directly from Google Form submissions.

It validates and normalizes the incoming form data, then creates the Jira issue, writes the ticket key and URL back to the source Google Sheet, and sends a confirmation email to stakeholders. This streamlines the ticket creation process for organizations that want controlled Jira access without exposing the system directly to form users.

Updated Apr 2, 2026Est. run: 12sEst. cost: $0.0007
How Latenode estimates time and cost

Latenode bills workflow runs in credits: 1 credit = 30 seconds of processing. Minimum charge per run depends on your plan. Plug-and-Play (PnP) AI nodes are billed separately—each PnP token is $1 USD, charged pay-as-you-go at vendor cost plus a small processing fee, with no API keys required.

Full pricing — how credits work →
Forms & lead capture

Workflow preview

What this template does

  • Extracts data from Google Form submissions
  • Normalizes and validates the incoming form data
  • Creates Jira issues from the validated form data
  • Writes the Jira ticket key and URL to a Google Sheet
  • Sends a confirmation email to stakeholders

How it works

1
Trigger

Watch Google Form

The workflow is triggered when a new form is submitted in Google Forms. This captures the raw form data.

2
Logic

Normalize Form Data

The raw form data is cleaned and standardized to match the expected Jira issue fields, ensuring consistent formatting and required information.

3
Action

Create Jira Ticket

The normalized form data is used to create a new Jira issue. The Jira ticket key and URL are captured for later steps.

4
Action

Update Google Sheet

The Jira ticket key, URL, and status are written back to the original Google Sheet, providing a record of the ticket creation.

5
Action

Send Notification Email

A confirmation email is sent to relevant stakeholders, including the ticket requester, with details about the new Jira issue.

Setup guide

1

Add Google Forms credential

Add your Google Forms credential by connecting your Google account in the Latenode Credentials panel. This will allow the workflow to access your Google Forms data.

2

Configure Google Sheets node

Add a Google Sheets node to the workflow and configure it to watch the Google Sheet that's connected to your Google Form. Map the incoming form data fields to the corresponding sheet columns.

3

Set up Jira API credential

Add your Jira Cloud API credential in the Latenode Credentials panel. This will enable the workflow to create new Jira tickets.

4

Configure Jira ticket creation

Add a Jira node to the workflow and configure it to create new issues. Map the Google Form data fields to the corresponding Jira ticket fields, such as summary, description, and priority.

5

Set up Gmail notification

Add a Gmail node to the workflow and configure it to send a notification email to stakeholders and the form submitter. Customize the email template to include the new Jira ticket details.

Requirements

A Google Form to collect the necessary data for the Jira ticket
A Google Sheet to log the Jira ticket details and status
A Jira account with API access and permission to create new issues
A Gmail account to send the confirmation email to stakeholders

FAQ

Common questions about this template

Each run uses credits on your Latenode plan. We charge for processing time (1 credit = 30 seconds). Your actual cost depends on your plan and how long the run takes. See pricing plans for plans and how credits work.
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