Latenode
JavaScript
Slack

Notify Slack channel when new Tidio contacts are created

This automation integrates a Tidio chatbot with Slack to provide automated notifications when a new contact is generated through the Tidio chatbot.

When a new contact is created in the Tidio platform, this workflow will trigger a notification to be sent to a designated Slack channel, allowing the team to stay informed and respond to new inquiries in a timely manner. This automation streamlines the communication between customer-facing chatbots and the internal team, improving collaboration and responsiveness.

Updated May 8, 2026Est. run: 5sEst. cost: $0.0003
How Latenode estimates time and cost

Latenode bills workflow runs in credits: 1 credit = 30 seconds of processing. Minimum charge per run depends on your plan. Plug-and-Play (PnP) AI nodes are billed separately—each PnP token is $1 USD, charged pay-as-you-go at vendor cost plus a small processing fee, with no API keys required.

Full pricing — how credits work →
Collaboration & notifications

Workflow preview

What this template does

  • Triggers a Slack notification when a new contact is created in Tidio chatbot
  • Sends the new contact details to the designated Slack channel
  • Allows the team to stay informed and respond to new inquiries in a timely manner
  • Integrates the Tidio chatbot with Slack to streamline customer-facing and internal communication
  • Generates a Slack message with the new contact's information

How it works

1
Trigger

Get new Tidio contacts

When a new contact is created in the Tidio chatbot platform, this automation will fetch the details of the new contact.

2
Logic

Process Tidio contacts

The automation will extract relevant data from the Tidio contact payload, such as the contact's name, email, and any other information that is needed to send a notification to Slack.

3
Action

Send Slack notification

The automation will send a notification to the designated Slack channel, informing the team about the new Tidio contact and providing the relevant details.

Setup guide

1

Add Tidio credential in Latenode

1. In the Latenode Credentials panel, add a new credential for Tidio. 2. Provide your Tidio API key from the Tidio platform.

2

Add Slack credential in Latenode

1. In the Latenode Credentials panel, add a new credential for Slack. 2. Authenticate with Slack and authorize Latenode to post messages in your Slack workspace.

3

Configure Tidio node in Latenode builder

1. Add a Tidio node to your workflow in the Latenode builder. 2. Select the Tidio credential you created earlier. 3. Configure the node to listen for new contact events from your Tidio chatbot.

4

Configure Slack node in Latenode builder

1. Add a Slack node to your workflow in the Latenode builder. 2. Select the Slack credential you created earlier. 3. Specify the Slack channel where you want the new contact notifications to be sent.

5

Map Tidio data to Slack message

1. In the Slack node settings, map the relevant fields from the Tidio new contact event to the Slack message content and formatting.

Requirements

Tidio API key or bot integration with Tidio account
Slack API token or bot integration with Slack workspace
Permissions to send messages to designated Slack channel
Ability to map Tidio contact data to Slack notification
For providers without a native connector in Latenode, use the JavaScript step with that service's API credentials (stored in Latenode Keys / Secrets).

FAQ

Common questions about this template

To integrate the Tidio chatbot with Slack, you'll need to configure your Tidio account to send notifications to Slack when a new contact is generated. Tidio provides instructions on how to set up the Slack integration within their platform.
Contact support →

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