Latenode
Zendesk
Twilio

Trigger Twilio SMS alerts for new Zendesk support tickets

This automation allows users to automatically send SMS notifications through Twilio whenever a new ticket is created in their Zendesk support system.

It streamlines the customer communication process by providing immediate updates on new support tickets, helping businesses maintain effective channels of communication with their customers and enhance their overall customer relationship management.

Updated Apr 2, 2026Est. run: 7sEst. cost: $0.0004
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Latenode bills workflow runs in credits: 1 credit = 30 seconds of processing. Minimum charge per run depends on your plan. Plug-and-Play (PnP) AI nodes are billed separately—each PnP token is $1 USD, charged pay-as-you-go at vendor cost plus a small processing fee, with no API keys required.

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Integrations & automation

Workflow preview

What this template does

  • Sends an SMS notification to a specified phone number when a new ticket is created in Zendesk.
  • Provides real-time updates on new support tickets for improved customer communication.
  • Integrates Zendesk ticket data with Twilio SMS functionality.
  • Enables businesses to promptly respond to customer support requests.
  • Generates a Twilio SMS log for tracking new ticket notifications.

How it works

1
Trigger

Detect new Zendesk ticket

When a new ticket is created in a Zendesk view, this automation is triggered.

2
Action

Fetch ticket details

The automation retrieves the relevant details about the new ticket, such as the ticket ID, subject, and description.

3
Logic

Prepare SMS notification

The automation processes the ticket details and formats them into an SMS message to be sent to the specified phone number.

4
Action

Send SMS notification via Twilio

The automation uses the Twilio integration to send the SMS notification to the designated phone number, informing the recipient about the new Zendesk ticket.

Setup guide

1

Add Zendesk credential in Latenode Credentials

1. Go to the Latenode Credentials panel. 2. Add a new credential for Zendesk. 3. Provide your Zendesk account API key or OAuth credentials.

2

Add Twilio credential in Latenode Credentials

1. Go to the Latenode Credentials panel. 2. Add a new credential for Twilio. 3. Provide your Twilio API key or OAuth credentials.

3

Add Zendesk Trigger node

1. In the Latenode visual builder, add a Zendesk Trigger node. 2. Select the 'New Ticket in View' trigger. 3. Configure the trigger settings, such as the Zendesk view to monitor for new tickets.

4

Add Twilio Send SMS node

1. In the Latenode visual builder, add a Twilio Send SMS node. 2. Configure the node settings, including the phone number to send the SMS to. 3. Map the relevant Zendesk ticket data to the Twilio node's input fields.

5

Test and publish the workflow

1. Test the workflow by creating a new ticket in your Zendesk account. 2. Verify that the Twilio SMS notification is received as expected. 3. Publish the workflow in Latenode to make it active.

Requirements

A Zendesk account with administrative access to create and configure Zendesk integrations
A Twilio account with an active phone number and API credentials (Account SID and Auth Token)
Permissions to create and configure Latenode automations within your workspace
Access to configure Twilio SMS notifications and set the destination phone number

FAQ

Common questions about this template

Each run uses credits on your Latenode plan. We charge for processing time (1 credit = 30 seconds). Your actual cost depends on your plan and how long the run takes. See pricing plans for plans and how credits work.
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