This automation allows users to automatically send SMS notifications through Twilio whenever a new ticket is created in their Zendesk support system.
It streamlines the customer communication process by providing immediate updates on new support tickets, helping businesses maintain effective channels of communication with their customers and enhance their overall customer relationship management.
Latenode bills workflow runs in credits: 1 credit = 30 seconds of processing. Minimum charge per run depends on your plan. Plug-and-Play (PnP) AI nodes are billed separately—each PnP token is $1 USD, charged pay-as-you-go at vendor cost plus a small processing fee, with no API keys required.
Full pricing — how credits work →Workflow preview
When a new ticket is created in a Zendesk view, this automation is triggered.
The automation retrieves the relevant details about the new ticket, such as the ticket ID, subject, and description.
The automation processes the ticket details and formats them into an SMS message to be sent to the specified phone number.
The automation uses the Twilio integration to send the SMS notification to the designated phone number, informing the recipient about the new Zendesk ticket.
1. Go to the Latenode Credentials panel. 2. Add a new credential for Zendesk. 3. Provide your Zendesk account API key or OAuth credentials.
1. Go to the Latenode Credentials panel. 2. Add a new credential for Twilio. 3. Provide your Twilio API key or OAuth credentials.
1. In the Latenode visual builder, add a Zendesk Trigger node. 2. Select the 'New Ticket in View' trigger. 3. Configure the trigger settings, such as the Zendesk view to monitor for new tickets.
1. In the Latenode visual builder, add a Twilio Send SMS node. 2. Configure the node settings, including the phone number to send the SMS to. 3. Map the relevant Zendesk ticket data to the Twilio node's input fields.
1. Test the workflow by creating a new ticket in your Zendesk account. 2. Verify that the Twilio SMS notification is received as expected. 3. Publish the workflow in Latenode to make it active.
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