Latenode

Automatically notify customers of failed Stripe payments

This automation monitors Stripe for failed payment events and automatically sends a notification email to the customer or administrator.

It is designed to help businesses manage their payment processing and ensure that customers are promptly informed of any issues. The automation integrates with Stripe to monitor payment status and triggers an email notification through a third-party email service when a failed payment event is detected.

Updated Apr 6, 2026Est. run: 25sEst. cost: $0
How Latenode estimates time and cost

Latenode bills workflow runs in credits: 1 credit = 30 seconds of processing. Minimum charge per run depends on your plan. Plug-and-Play (PnP) AI nodes are billed separately—each PnP token is $1 USD, charged pay-as-you-go at vendor cost plus a small processing fee, with no API keys required.

Full pricing — how credits work →
Integrations & automation

Workflow preview

What this template does

  • Monitors Stripe for failed payment events
  • Sends email notification to customer or administrator when a failed payment is detected
  • Integrates with Stripe and third-party email service to automate the notification process
  • Helps businesses manage their payment processing and ensure timely communication with customers
  • Provides a customizable email template for the failed payment notification

How it works

1
Trigger

Monitor Stripe Payments

The automation integrates with Stripe to monitor the status of customer payments. It listens for any failed payment events that occur within the Stripe platform.

2
Logic

Filter Failed Payments

The system processes the payment status data from Stripe and identifies any failed payment events. It only takes action for those specific failed payment occurrences, filtering out successful payments.

3
Action

Send Email Notification

When a failed payment event is detected, the automation triggers an email notification. This email is sent to the customer or administrator to inform them of the failed payment, helping them manage their payment processing.

Setup guide

1

Add Stripe credential in Latenode

1. Go to the Latenode Credentials panel. 2. Add a new credential and select 'Stripe'. 3. Enter your Stripe API keys (secret and publishable). 4. Save the credential.

2

Add Stripe node in Latenode builder

1. In the Latenode builder, add a new node and search for 'Stripe'. 2. Select the 'Stripe' node and configure it: - Choose the 'Stripe' credential you created earlier. - Set the 'Event Type' to 'payment_intent.payment_failed'. - Map the relevant payment details (e.g. customer email, amount, currency) to output fields.

3

Add SendGrid credential in Latenode

1. Go to the Latenode Credentials panel. 2. Add a new credential and select 'SendGrid'. 3. Enter your SendGrid API key. 4. Save the credential.

4

Add SendGrid email node in Latenode builder

1. In the Latenode builder, add a new node and search for 'SendGrid Email'. 2. Select the 'SendGrid Email' node and configure it: - Choose the 'SendGrid' credential you created earlier. - Set the recipient email address (e.g. map from the Stripe node). - Customize the email subject and body content.

5

Connect the nodes in Latenode builder

1. In the Latenode builder, connect the output of the Stripe node to the input of the SendGrid Email node. 2. Review the overall workflow to ensure the failed payment events are correctly triggering the email notification.

Requirements

Connect Stripe account to authorize payment processing and retrieve failed payment events
Connect SendGrid account to send notification emails to customers or administrators
Configure Stripe webhooks to receive real-time notification of failed payment events
Set up email templates in SendGrid to customize the notification content

FAQ

Common questions about this template

Each run uses credits on your Latenode plan. We charge for processing time (1 credit = 30 seconds). Your actual cost depends on your plan and how long the run takes. See pricing plans for plans and how credits work.

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