Latenode
Slack
Zendesk

Route Slack channel messages to Zendesk as support tickets

This automation allows users to seamlessly connect their Slack conversations to Zendesk, automatically creating support tickets whenever a new message is posted in a specific Slack channel.

The integration captures the message content and sender information, ensuring that important customer inquiries or issues are efficiently routed to the Zendesk platform for timely resolution. This solution is designed to improve collaboration and streamline the notification process, enabling teams to stay on top of customer needs and provide responsive support.

Updated Apr 6, 2026Est. run: 25sEst. cost: $0
How Latenode estimates time and cost

Latenode bills workflow runs in credits: 1 credit = 30 seconds of processing. Minimum charge per run depends on your plan. Plug-and-Play (PnP) AI nodes are billed separately—each PnP token is $1 USD, charged pay-as-you-go at vendor cost plus a small processing fee, with no API keys required.

Full pricing — how credits work →
Collaboration & notifications

Workflow preview

What this template does

  • Extracts message content and sender information from a specified Slack channel
  • Normalizes the extracted data into a format suitable for creating Zendesk tickets
  • Stores the normalized data in a format that can be easily integrated with Zendesk
  • Filters the Slack messages to identify those that require a Zendesk ticket creation
  • Creates new Zendesk tickets for the filtered Slack messages, with the extracted data

How it works

1
Trigger

Connect Slack

Set up the integration to connect your Slack workspace to the automation. This allows the system to monitor a specific Slack channel for new messages.

2
Logic

Trigger on new Slack messages

The automation is configured to listen for new messages posted in the specified Slack channel. Whenever a new message is detected, the system will capture the message content and sender information.

3
Action

Create Zendesk ticket

Using the message details gathered from Slack, the automation will automatically create a new support ticket in your Zendesk system. This ensures that important customer inquiries or issues are efficiently routed to Zendesk for timely resolution.

Setup guide

1

Add Slack Credential

Add your Slack app's OAuth credentials in the Latenode Credentials panel. This allows the integration to authenticate with your Slack workspace.

2

Configure Slack Trigger Node

In the Latenode visual builder, add a Slack Trigger node. Configure it to listen for new messages in the specific Slack channel you want to monitor.

3

Add Zendesk Credential

Add your Zendesk API credentials in the Latenode Credentials panel. This enables the integration to create tickets in your Zendesk account.

4

Configure Zendesk Action Node

In the Latenode visual builder, add a Zendesk Action node. Map the relevant fields from the Slack message (e.g. content, sender) to create a new ticket in Zendesk.

5

Review and Deploy

Review your Latenode workflow to ensure the Slack Trigger and Zendesk Action nodes are properly configured. Then, deploy your workflow to start automatically creating Zendesk tickets from new Slack messages.

Requirements

Create a Slack app and authenticate with the Slack API to access the workspace and channels
Obtain a Zendesk API token or OAuth credentials to authenticate with the Zendesk platform
Configure the Slack app to listen for new messages in the specified Slack channel
Implement a trigger that automatically creates a new Zendesk ticket when a new message is detected in the Slack channel, including the message content and sender information

FAQ

Common questions about this template

To integrate Slack, you'll need to create a new Slack app and configure it to monitor the specific channel where customer messages are posted. The integration will automatically capture the message content and sender information from that channel.
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