Latenode
Slack
Zendesk

Sync Slack channel messages to Zendesk tickets automatically

This Latenode automation template helps teams keep their customer support in sync with their internal communication by integrating Slack and Zendesk.

When a new message is posted in a specific Slack channel, the workflow automatically creates a corresponding ticket in Zendesk, including the message content and sender information. This seamless integration ensures that no customer issues slip through the cracks, improving the efficiency of the customer service process.

Updated Apr 2, 2026Est. run: 8sEst. cost: $0.0005
How Latenode estimates time and cost

Latenode bills workflow runs in credits: 1 credit = 30 seconds of processing. Minimum charge per run depends on your plan. Plug-and-Play (PnP) AI nodes are billed separately—each PnP token is $1 USD, charged pay-as-you-go at vendor cost plus a small processing fee, with no API keys required.

Full pricing — how credits work →
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Workflow preview

What this template does

  • Extracts new messages from a Slack channel
  • Normalizes message content and sender information
  • Creates corresponding tickets in Zendesk
  • Associates tickets with original Slack message details
  • Ensures no customer issues are missed in the support process

How it works

1
Trigger

New Message in Slack

When a new message is posted in the specified Slack channel, this step triggers the workflow.

2
Action

Create Zendesk Ticket

This step creates a new ticket in Zendesk, including the message content and sender information from the Slack message.

3
Logic

Customize Ticket

This step allows you to add any custom logic or formatting to the Zendesk ticket, further enhancing the customer support experience.

Setup guide

1

Add Slack Credential

Add your Slack API credentials via OAuth in the Latenode Credentials panel.

2

Add Zendesk Credential

Add your Zendesk API credentials via OAuth in the Latenode Credentials panel.

3

Configure Slack Trigger

Add a Slack Trigger node to your workflow and select the channel you want to monitor for new messages.

4

Configure Zendesk Ticket Creation

Add a Zendesk Create Ticket node to your workflow. Map the Slack message content, sender, and other relevant fields to the Zendesk ticket fields.

5

Test and Publish

Test your workflow by posting a message in the Slack channel and verify that a corresponding ticket is created in Zendesk. Once you're satisfied, publish your workflow to put it into production.

Requirements

Slack API key with access to post messages in the specified channel
Zendesk API key with access to create new tickets
Latenode workspace with the 'Slack' and 'Zendesk' nodes configured
Latenode workspace secret storing the Slack API key
Latenode workspace secret storing the Zendesk API key

FAQ

Common questions about this template

Each run uses credits on your Latenode plan. We charge for processing time (1 credit = 30 seconds). Your actual cost depends on your plan and how long the run takes. See pricing plans for plans and how credits work.
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