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How to connect Code and LiveChat
Create a New Scenario to Connect Code and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Code, triggered by another scenario, or executed manually (for testing purposes). In most cases, Code or LiveChat will be your first step. To do this, click "Choose an app," find Code or LiveChat, and select the appropriate trigger to start the scenario.
Add the Code Node
Select the Code node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Code node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Code and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Code and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Code, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Code and LiveChat integration works as expected. Depending on your setup, data should flow between Code and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Code and LiveChat
Code + Slack: When a code error is detected by running JavaScript code, a message is automatically sent to a designated Slack channel, providing immediate notification for debugging.
LiveChat + Jira: When a LiveChat thread is tagged, it triggers the creation of a new issue in Jira. This ensures that support requests related to specific topics are properly tracked and addressed.
Code and LiveChat integration alternatives
About Code
Need custom logic within your Latenode workflows? Code lets you add JavaScript snippets and NPM modules directly into your automation flows. Transform data, handle complex calculations, and connect to unsupported APIs. Latenode makes it easy to manage code alongside no-code steps, ensuring scalability and maintainability.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ Code and LiveChat
How can I connect my Code account to LiveChat using Latenode?
To connect your Code account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Code and click on "Connect".
- Authenticate your Code and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update LiveChat with code changes?
Yes, you can! Latenode lets you trigger LiveChat notifications based on Code events. Keep support informed of deploys & errors, improving response times and customer satisfaction.
What types of tasks can I perform by integrating Code with LiveChat?
Integrating Code with LiveChat allows you to perform various tasks, including:
- Send LiveChat notifications on successful code deployments.
- Alert support agents to errors logged in your codebase.
- Automatically update LiveChat bots with new feature information.
- Trigger code builds based on customer feedback in LiveChat.
- Create support tickets directly from error logs in your code.
How easily can I manage Code environments within Latenode?
Latenode simplifies environment management. Use variables to switch between environments, ensuring seamless Code workflows across development, staging, and production.
Are there any limitations to the Code and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex code deployments might require custom JavaScript nodes.
- Rate limits of the Code or LiveChat APIs may impact performance.
- Real-time code analysis is not directly supported within LiveChat.
