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Automatically post Intercom conversation updates as X (Twitter) threads for public support. Latenode's visual editor and flexible API integration make customized cross-channel workflows simple, while affordable execution-based pricing scales easily.
Connect Intercom and X (Twitter) in minutes with Latenode.
Create Intercom to X (Twitter) workflow
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Create a New Scenario to Connect Intercom and X (Twitter)
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or X (Twitter) will be your first step. To do this, click "Choose an app," find Intercom or X (Twitter), and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
Intercom
Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the X (Twitter) Node
Next, click the plus (+) icon on the Intercom node, select X (Twitter) from the list of available apps, and choose the action you need from the list of nodes within X (Twitter).
Intercom
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X (Twitter)
Authenticate X (Twitter)
Now, click the X (Twitter) node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your X (Twitter) settings. Authentication allows you to use X (Twitter) through Latenode.
Configure the Intercom and X (Twitter) Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and X (Twitter) Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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X (Twitter)
Trigger on Webhook
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Intercom
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Intercom, X (Twitter), and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and X (Twitter) integration works as expected. Depending on your setup, data should flow between Intercom and X (Twitter) (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
X (Twitter) + Slack + Intercom: When a new mention is found on Twitter, the message is sent to a Slack channel to identify trending support topics. If a topic is trending, a notification is sent to Intercom to improve support responses.
X (Twitter) + Google Sheets + Intercom: This automation tracks brand mentions on Twitter, analyzes the sentiment of each tweet, and logs the tweet and sentiment score in a Google Sheet. If the sentiment is negative, it updates the contact in Intercom.
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About X (Twitter)
Automate social listening and brand monitoring with X (Twitter) in Latenode. Track mentions, analyze sentiment, and trigger alerts or actions based on real-time tweets. Use no-code tools or custom JavaScript to filter, format, and route data to your team or other apps, creating scalable workflows for social media management without complex coding.
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How can I connect my Intercom account to X (Twitter) using Latenode?
To connect your Intercom account to X (Twitter) on Latenode, follow these steps:
Can I automatically tweet new Intercom announcements?
Yes, you can! Latenode allows you to trigger tweets when new announcements are created in Intercom. Keep your X (Twitter) audience engaged with real-time updates and announcements, enhancing brand visibility.
What types of tasks can I perform by integrating Intercom with X (Twitter)?
Integrating Intercom with X (Twitter) allows you to perform various tasks, including:
How can I segment Intercom users based on their X (Twitter) activity?
Use Latenode’s JavaScript block to analyze user’s X (Twitter) data, then update Intercom segments. Personalize messaging based on social engagement for better targeting.
Are there any limitations to the Intercom and X (Twitter) integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: