Salesforce and Vapi Integration

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Salesforce

Vapi

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Salesforce and Vapi

Create a New Scenario to Connect Salesforce and Vapi

In the workspace, click the โ€œCreate New Scenarioโ€ button.

Add the First Step

Add the first node โ€“ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Salesforce, triggered by another scenario, or executed manually (for testing purposes). In most cases, Salesforce or Vapi will be your first step. To do this, click "Choose an app," find Salesforce or Vapi, and select the appropriate trigger to start the scenario.

Add the Salesforce Node

Select the Salesforce node from the app selection panel on the right.

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Configure the Salesforce

Click on the Salesforce node to configure it. You can modify the Salesforce URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Vapi Node

Next, click the plus (+) icon on the Salesforce node, select Vapi from the list of available apps, and choose the action you need from the list of nodes within Vapi.

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Authenticate Vapi

Now, click the Vapi node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Vapi settings. Authentication allows you to use Vapi through Latenode.

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Configure the Salesforce and Vapi Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the Salesforce and Vapi Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that donโ€™t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Salesforce, Vapi, and any additional nodes, donโ€™t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking โ€œRun onceโ€ and triggering an event to check if the Salesforce and Vapi integration works as expected. Depending on your setup, data should flow between Salesforce and Vapi (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Salesforce and Vapi

Salesforce + Vapi + Slack: When a new qualified lead is created in Salesforce, Vapi initiates a call to the lead. A summary of the call is then posted to a designated Slack channel.

Vapi + Salesforce + Google Sheets: After a call is made using Vapi, the outcome (e.g., call duration, status) is recorded in Salesforce. This data is then aggregated into a Google Sheets spreadsheet for reporting purposes.

Salesforce and Vapi integration alternatives

About Salesforce

Sync Salesforce data with other apps using Latenode. Automate lead qualification and task creation based on CRM events. No more manual data entry: build workflows that trigger actions across your stack. Use Latenode's visual editor and flexible scripting to create custom logic and scale automation without code limits.

About Vapi

Use Vapi in Latenode to validate and standardize address data. Ensure accurate deliveries and prevent errors by cleaning addresses directly within your workflows. Vapi integration inside Latenode makes data cleaning repeatable and scalable without extra coding. Automate address verification as part of lead gen, order processing, or CRM upkeep.

Salesforce + Vapi integration

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FAQ Salesforce and Vapi

How can I connect my Salesforce account to Vapi using Latenode?

To connect your Salesforce account to Vapi on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Salesforce and click on "Connect".
  • Authenticate your Salesforce and Vapi accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically update Salesforce leads using Vapi calls?

Yes, you can! Latenode lets you visually map Vapi call outcomes to Salesforce fields, ensuring accurate lead data and saving your team valuable time through automation.

What types of tasks can I perform by integrating Salesforce with Vapi?

Integrating Salesforce with Vapi allows you to perform various tasks, including:

  • Automatically dialing leads in Salesforce using Vapi's calling features.
  • Logging call details from Vapi directly into Salesforce activity records.
  • Triggering outbound calls via Vapi when a new lead is added to Salesforce.
  • Updating Salesforce lead statuses based on Vapi call outcomes.
  • Sending personalized SMS messages via Vapi to Salesforce contacts.

Can I use JavaScript code to enhance Salesforce integrations?

Yes! Latenode enables you to use JavaScript to create complex custom logic between Salesforce and other services for advanced data transformations.

Are there any limitations to the Salesforce and Vapi integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Rate limits imposed by the Salesforce and Vapi APIs may affect high-volume workflows.
  • Custom objects in Salesforce may require specific configuration in Latenode.
  • Advanced Vapi call flows might need custom JavaScript for optimal integration.

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