This automation helps streamline project management and tracking by automatically creating a corresponding task in Kanban Tool whenever a new ticket is created in Zendesk.
This integration ensures that project-related tasks are efficiently tracked and managed, reducing the need for manual data entry across multiple systems. The automation is designed for teams that utilize both Zendesk for customer support and Kanban Tool for project management, providing a seamless workflow to keep all relevant information in sync.
Latenode bills workflow runs in credits: 1 credit = 30 seconds of processing. Minimum charge per run depends on your plan. Plug-and-Play (PnP) AI nodes are billed separately—each PnP token is $1 USD, charged pay-as-you-go at vendor cost plus a small processing fee, with no API keys required.
Full pricing — how credits work →Workflow preview
The automation starts by monitoring Zendesk for the creation of new tickets. Whenever a new ticket is created in Zendesk, this trigger step will detect it and pass the ticket details to the next step.
This step extracts the relevant information from the new Zendesk ticket, including the ticket title, description, and any other details needed to create a corresponding task in Kanban Tool.
Using the ticket details gathered in the previous step, this final step creates a new task in Kanban Tool. This ensures that the project-related information from the Zendesk ticket is automatically synced and tracked in the project management system.
1. In the Latenode Credentials panel, add a new credential for Zendesk. 2. Enter your Zendesk domain and API token. You can find your API token in the Zendesk admin settings.
1. Add a Zendesk trigger node to your workflow. 2. In the node settings, select the Zendesk credential you added earlier. 3. Choose the 'New Ticket' event to trigger the workflow.
1. In the Latenode Credentials panel, add a new credential for Kanban Tool. 2. Enter your Kanban Tool API key. You can find your API key in the Kanban Tool account settings.
1. Add a Kanban Tool action node to your workflow. 2. In the node settings, select the Kanban Tool credential you added earlier. 3. Map the Zendesk ticket data to the Kanban Tool task fields, such as title, description, and due date.
1. Test your workflow by creating a new ticket in Zendesk and verify that a corresponding task is created in Kanban Tool. 2. Once you're satisfied with the setup, publish your workflow in Latenode.
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